Data Center Engineer - Memphis, TN

Unisys•Memphis, TN

About The Position

The Data Center Engineer supports Field Engineering operations and helps deliver a high-quality client experience. The role may include leading a team or site, directing technicians, and assisting with scheduling and resource management. The engineer serves as a technical subject matter expert, helps resolve escalations and complex client issues, and supports product rollouts and technical training. The role also monitors equipment, systems, and network performance and recommends improvements to frontline solution processes.

Requirements

High school diploma or GED.
Generally, 7 or more years of experience in the area of responsibility.
May require a technical certification or associate degree.
Should be eligible for any required U.S. Government authorizations if the role requires access to export-controlled commodities and technology.

Responsibilities

May serve as a team or site leader and provide direction to other technicians.
May assist with resource and task scheduling and resource management.
Ensure a high-quality client experience across Field Engineering operations.
Troubleshoot and resolve client escalations from team members.
Support rollouts of new, enhanced, or upgraded products.
Provide technical advice as a subject matter expert to help team members resolve difficult or unanticipated issues.
Assist with technical training and improvement programs.
Engage with dissatisfied clients to resolve perceived issues, address technically complex situations, and ensure satisfaction.
Monitor equipment, system, and network performance, identifying and addressing systemic or recurring issues.
Develop and recommend improvements to frontline solution processes to improve client service, reduce errors, and increase operational effectiveness and efficiency.