Data Center Engineer

Apple

4d•Onsite

About The Position

Apple’s Data Center Operations group is seeking a self-starting Data Center Engineer with strong cabling expertise to help raise operational standards and improve infrastructure service delivery. This is a physical, on-site role involving hands-on work in data centers in Japan and South Korea. The engineer deploys and maintains servers, networking equipment, and other devices, and installs and supports fiber and copper infrastructure. The role also includes managing cabling infrastructure and DCIM elements, performing equipment installation and troubleshooting, coordinating work requests and ticket queues, supporting inventory and asset management, overseeing third-party vendor work, and identifying operational issues through root cause analysis. The position requires attention to detail, thorough documentation, effective collaboration with internal teams and suppliers, and occasional travel and on-call or out-of-business-hours support.

Requirements

At least 3 years of experience with progressive responsibilities in an international, multicultural, multi-location organization.
Expertise in data center operations, including rack sizing, construction, installation, and decommissioning.
Ability to perform physical work, including lifting and moving equipment in accordance with applicable local labor safety standards; reasonable accommodation is available upon request.
Hands-on experience installing, testing, and troubleshooting copper and fiber cabling, and ability to design cable infrastructure layouts to industry standards.
Expertise diagnosing and resolving hardware faults through break-fix and incident management.
Experience using DCIM tools.
Hands-on experience securing and monitoring equipment with enterprise-level management tools.
Proficiency in English; Eiken level 2 or above is preferred.
Must be eligible to work in Japan at the time of application.
Self-motivated, able to take direction with minimal supervision, and capable of independent problem solving.
Strong communication skills, including excellent oral and written communication with a variety of audiences.
Willingness to travel occasionally within and outside Japan and provide on-call or out-of-business-hours support for urgent business issues.
Ability to manage stakeholder interests while handling conflicting priorities and business interests.
Knowledge of safety procedures, established techniques, and equipment.

Nice To Haves

Technical certifications such as CDCP, CDCDP, CompTIA, BICSI, or IDCA qualifications, or related experience.
Japanese language ability; JLPT N2 or above is preferred.

Responsibilities

Deploy and maintain servers, networking equipment, storage devices, and other data center hardware.
Install, test, troubleshoot, and support fiber and copper cabling infrastructure, including designing cable layouts to industry standards.
Manage cabling infrastructure and Data Center Infrastructure Management (DCIM) elements.
Install, test, troubleshoot, physically move, and rack servers, network switches, and storage devices; perform rack construction and decommissioning tasks.
Assess and triage incoming work requests, then plan and prioritize service delivery across the ticket queue.
Execute ticket-driven work, including power cycles, component swaps, storage media handling, and cabling requests.
Support inventory and asset management, including shipping, receiving, and maintaining accurate asset-tracking records.
Manage third-party and remote-hands vendor work and hold vendors accountable to technical and quality standards.
Diagnose hardware faults and perform break-fix and incident management.
Identify operational issues and perform root cause analysis to prevent future impacts; maintain detailed documentation.
Build and maintain effective working relationships with internal teams and external suppliers.
Provide occasional on-call or out-of-business-hours support for urgent business issues and travel within or outside Japan as needed.