Data Center Engineer

Pico•New York City, NY

18h•Hybrid

About The Position

Pico fuels the global capital markets community by providing exceptional market data services and customized managed infrastructure solutions. As financial industry experts at the center of markets and technology, we help our clients efficiently scale their business and quickly access markets. From infrastructure to connectivity, we support our clients through the full trading lifecycle. We are a global company headquartered in New York, with offices in Chicago, London, Singapore, Hong Kong and Tokyo. Purpose of the role: Working across Pico’s and its clients’ data centers in New Jersey , with additional coverage in Chicago , Mexico and Canada, the role holder will lead a team responsible for the physical build , maintenance and operational integrity of the data centre environment. The successful candidate will bring proven leadership experience and will be accountable for managing the team’s book of work, setting priorities, allocating resources, developing team members and ensuring high-quality, timely delivery. Working closely with Network and Systems Engineering, Project Management and Client Service Delivery, the role holder will provide clear direction, promote accountability and collaboration, and ensure projects and operational activities are delivered safely and efficiently. A structured approach, strong problem-solving skills and the flexibility to work within short change windows, late at night and outside normal business hours are essential .

Requirements

10+ years of experience in Telecommunications or Data Centre related field
In depth knowledge of Telecom structured cabling standards
In depth knowledge of network device / server deployment
In depth knowledge of DCO standards and operations
Effective organizational skills and high attention to detail
Building Management System and Branch Circuit Monitoring experience
Strong troubleshooting skills
Professional business communication and interpersonal skills
Demonstrated people leadership skills, including the ability to motivate, develop, and support team members while promoting accountability and collaboration
Mission Critical Data Centre Facility Maintenance

Responsibilities

Lead, motivate and develop the Data Centre team, setting clear expectations and promoting a culture of accountability, collaboration and continuous improvement
Own and manage the team’s book of work, ensuring that operational activities, projects, incidents and service requests are recorded, prioritized and delivered to agreed timelines and quality standards
Plan and allocate team resources across Chicago, New York, Mexico and Canada, balancing business priorities, capacity, skills and operational risk
Monitor delivery performance, remove blockers, manage competing priorities and provide clear progress, risk and dependency updates to stakeholders
Conduct regular team meetings and one-to-one discussions, provide coaching and feedback, and support individual development and succession planning
Work closely with Network and Systems Engineering, Project Management and Client Service Delivery to coordinate implementation, maintenance and support activities
Ensure the physical build, maintenance and operational integrity of Pico’s and its clients’ data centre environments, including rack and stack, cabling, hardware installation, migrations, cross-connects and circuit testing
Ensure work is completed safely and in accordance with change controls, technical standards, documented procedures and customer requirements
Oversee accurate and timely updates in the ticketing system, together with inventory records, rack elevations, audit results and power-utilisation reporting
Coordinate data centre access, shipping and receiving, equipment storage and third-party or vendor activity
Lead the response to incidents and outages, ensuring appropriate escalation, communication, restoration activity and follow-up actions
Provide hands-on technical support when required and maintain a structured, problem-solving approach during short change windows and business-critical activity
Maintain on-call and out-of-hours coverage across the team, including emergency attendance at data centre facilities when required
Travel between data centre locations as required, sometimes at short notice