Data Center Critical Environment Technician Manager

Microsoft • Quincy, WA

3d • $75,400 - $185,300

About The Position

Microsoft’s Cloud Operations & Innovation (CO+I) operates the infrastructure that powers Microsoft cloud services. The Data Center Critical Environment Technician Manager supports the delivery of infrastructure and foundational technologies for services including Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. The role manages and develops a team responsible for critical-environment operations and maintenance across data center facilities, helping ensure safe, reliable operations and supporting the organization’s environmental sustainability and optimization goals.

The manager oversees operations involving facility systems such as electrical, mechanical, controls, generators, and cooling. They monitor equipment and maintenance performance, lead responses to abnormal conditions, and guide planned, predictive, and corrective maintenance. They also coordinate third-party work, ensure procedures and safety requirements are followed, and support incident analysis and follow-up actions.

The role may require periodic business travel to other metros, estimated at 0–25% of the time. It requires the ability to work 12-hour shifts, including non-standard hours that may include evenings, nights, weekends, and holidays. Microsoft is unable to sponsor a work visa for this role.

Requirements

• High school diploma, GED, or equivalent.
• At least 5 years of mission-critical services work or applied learning experience in high-availability assembly, manufacturing, critical infrastructure, or a related environment, or equivalent experience.
• Ability to work shifts, including non-standard business hours that may include evenings, nights, weekends, and holidays.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Nice To Haves

• At least 1 year of experience in a specialized or related area, such as mechanical, electrical, or controls.
• Associate degree or technical trade certification (such as military or trade school), or higher-equivalent education, and at least 7 years of mission-critical services experience; or high school diploma, GED, or equivalent and at least 10 years of mission-critical services experience; or equivalent experience.
• At least 1 year of people-management experience.

Responsibilities

• Model Microsoft’s culture, values, and leadership principles; coach team members by defining objectives, enabling success, and supporting learning; and care for the team by attracting and retaining talent and investing in employees’ growth.
• Serve as an operations specialist in one or more major areas, such as electrical, mechanical, controls, or generators, and independently perform advanced tasks.
• Oversee and coach the team in regularly inspecting critical-environment facility equipment, buildings, and grounds for unsafe or abnormal conditions, and develop and analyze trends.
• Monitor maintenance and operations performance using telemetry, control systems, and other platforms, and identify alarms.
• Use the computerized maintenance management system (CMMS) to track equipment assets, complete maintenance work-order requests, and report outstanding and ongoing work.
• Respond safely and quickly to abnormal conditions affecting operations, lead the onsite incident response team, and coordinate corrective repairs with critical-facilities professionals.
• Enhance, develop, or follow emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) related to incidents.
• Collect information and prepare incident timelines and data, root-cause analyses, and action items after abnormal conditions.
• Guide, oversee, and perform planned, predictive, and corrective maintenance and repairs according to MOPs and SOPs for relevant disciplines and equipment; escalate issues when appropriate.
• Serve as a subject matter expert for a type of equipment and oversee routine tasks and troubleshooting in that area.
• Apply hands-on knowledge to troubleshoot equipment, systems, subsystems, and components independently within trained disciplines.
• Provide or assign escorts for third-party contractors, subcontractors, vendors, and service providers; coordinate and schedule onsite activities; and stop supplier work when concerns arise.
• Help initiate third-party work, including ensuring systems are properly energized or deenergized, and ensure work is completed safely in accordance with procedures, legislation, and municipal codes.
• Advise colleagues on inspection and supervision issues and consult with lower-level colleagues on troubleshooting systems and problems.
• Understand, follow, and coach the team on safety, security, and business processes, including job hazard assessments and toolbox talks, to ensure work is safe, high-quality, and reliable and complies with applicable requirements.
• Proactively ensure safety and security requirements are met for their own work and others’ work, maintain safe working conditions, and immediately escalate unsafe conditions.
• Assess and identify resources and equipment needed to support environmental health and safety objectives.
• Participate in required meetings, trainings, and handoffs.
• Embody Microsoft’s culture and values.

Benefits

• Certain roles may be eligible for benefits and other compensation; the posting directs applicants to Microsoft’s careers site for additional benefits and pay information.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED