Data Center Critical Environment Technician Manager

Microsoft•Quincy, WA

About The Position

Microsoft’s Cloud Operations & Innovation (CO+I) operates the infrastructure that powers its cloud services, including Microsoft Azure and online services such as Bing, Office 365, Xbox, and OneDrive. The Data Center Critical Environment Technician Manager plays a key role in delivering and maintaining the critical infrastructure and foundational technologies that support these services. The role combines people management with hands-on oversight of data center operations, equipment maintenance, incident response, and safety and security practices. The manager oversees a team responsible for critical environment equipment and systems, such as electrical, mechanical, controls, generators, and cooling systems. They monitor facility performance, guide maintenance and repairs, coordinate vendor work, and help ensure operations are safe, reliable, and compliant with applicable requirements. The position may involve business travel to other metros periodically, up to 25% of the time. It requires the ability to work 12-hour shifts, including non-standard hours such as evenings, nights, weekends, and holidays. Microsoft cannot sponsor a work visa for this role.

Requirements

High school diploma, GED, or equivalent.
At least 5 years of mission-critical services work or applied learning experience in high-availability assembly, manufacturing, critical infrastructure, or a related environment, or equivalent experience.
Ability to work shifts, including non-standard business hours such as evenings, nights, weekends, and holidays.
Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Nice To Haves

At least 1 year of experience in a specialized area, such as mechanical, electrical, or controls, or a related field.
Associate degree or technical trade certification (such as military or trade school education), or higher-equivalent education, and at least 7 years of mission-critical services experience; alternatively, a high school diploma, GED, or equivalent and at least 10 years of mission-critical services experience; or equivalent experience.
At least 1 year of people management experience.

Responsibilities

Model Microsoft’s culture, values, and leadership principles; coach the team by defining objectives and enabling success; and care for team members by supporting their growth and development.
Serve as an operations specialist in one or more major areas, such as electrical, mechanical, controls, or generators, and independently perform advanced tasks.
Oversee and coach the team in regularly inspecting critical environment equipment, buildings, and grounds for unsafe or abnormal conditions, and analyze trends.
Monitor maintenance and operations using telemetry, control systems, and other platforms, and identify alarms.
Use the computerized maintenance management system (CMMS) to track equipment assets, complete maintenance work-order requests, and report on outstanding and ongoing work.
Respond safely and quickly to abnormal conditions affecting operations, lead the onsite incident response team, and coordinate corrective repairs with critical facilities professionals.
Enhance, develop, or follow emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) in response to incidents.
Gather information and create incident timelines and data, root-cause analyses, and action items following abnormal conditions.
Guide, oversee, and perform planned, predictive, and corrective maintenance and repairs under applicable MOPs and SOPs, and escalate issues when appropriate.
Serve as a subject matter expert for a type of equipment, oversee daily tasks and troubleshooting in that area, and advise colleagues on inspection and supervision issues.
Troubleshoot trained equipment disciplines, systems, subsystems, and components, and consult with lower-level colleagues on systems and problems.
Provide or assign escorts for third-party contractors, subcontractors, vendors, and service providers during onsite procedures.
Coordinate and schedule supplier and vendor activities, and stop supplier work when potential or identified concerns require it.
Help initiate third-party work by ensuring systems are properly energized or deenergized and that work is performed safely and in accordance with procedures, legislation, and municipal codes.
Follow and coach the team on safety, security, and business processes, including job hazard assessments and toolbox talks, and ensure work meets applicable requirements.
Maintain safe working conditions, immediately escalate unsafe conditions, and identify the resources and equipment needed to support environmental health and safety objectives.
Participate in required meetings, trainings, and handoffs.
Embody Microsoft’s culture and values.