Data Center Campus Director

Microsoft • Boydton, VA

4d • $140,200 - $312,000

About The Position

As the Microsoft Data Center Campus Director, you will lead delivery of support services across a data center campus or metro. You will build and maintain relationships with authorities and partners across the data center industry, manage operating costs, and uphold high standards of safety, security, and ecological responsibility. The role combines program management, technical expertise, financial management, communication, and leadership.

Microsoft’s Cloud Operations & Innovation organization powers its cloud services and provides the infrastructure and foundational technologies for online services including Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. The organization supports a global portfolio of more than 200 data centers in 32 countries, serving customers and businesses worldwide. Environmental sustainability and optimization are important considerations in data center design and operations.

The role includes leadership and development of employees across the metro, accountability for IT and Critical Environment (CE) support and customer capacity delivery, oversight of infrastructure planning and resources, incident management, financial management, and vendor and partner relationships. It also contributes to regional and global improvement programs and promotes Microsoft’s culture and values.

Requirements

• High school qualification or equivalent and 10+ years of experience in mission-critical service management, such as IT services, manufacturing, warehouse, retail, military, or physical operations in IT and/or critical-environment infrastructure, or equivalent experience.
• At least 3 years of people-management experience.
• Ability to meet Microsoft, customer, and/or government security-screening requirements.
• Must pass the Microsoft Cloud background check upon hire or transfer and every two years thereafter.
• Citizenship must be verified with a valid passport because the role supports U.S. government agency customers and is subject to citizenship-based legal restrictions.
• May be required to pass a Criminal Justice Information Services background check conducted through the CJIS system by authorized agencies.

Nice To Haves

• Bachelor’s degree or technical college degree in Computer Science, Math, Telecommunications, Electrical or Mechanical Engineering, Supply Chain Management, or a related field, and 15+ years of experience managing enterprise-level large-scale, complex projects or programs, critical-environment infrastructure, or physical IT infrastructure; or high school qualification or equivalent and 17+ years of such experience; or equivalent experience.
• At least 5 years of people-management experience.
• Applicable certifications, such as APICS/Inventory Control, CompTIA, Microsoft, network or CCNA certifications, ITIL v3 Foundation, Microsoft Operations Framework certifications, Leadership Development certifications, PMP, or CDCMP.

Responsibilities

• Promote a culture of safety, security, and compliance across all aspects of data center operations.
• Lead, manage, coach, and develop Microsoft full-time employees across data centers in the metro.
• Ensure ongoing IT and Critical Environment support for all service lines and on-time, defect-free delivery of customer capacity within service-level commitments.
• Plan and deliver supporting physical infrastructure, logistics, and resources needed to meet anticipated metro growth.
• Participate in major-incident management affecting Microsoft cloud services in the metro, including leading calls with customers and senior leadership, resolving incidents promptly, conducting post-incident reviews, and implementing improvement plans.
• Manage the metro’s finances, including detailed budgets, forecasts, and operational and capital spending.
• Oversee vendor and partner contracts and relationships, including leased-facility landlords, IT and CE service providers, and partner support teams.
• Collaborate with global and regional management teams and contribute to improvement programs.
• Learn, embody, and coach the One Microsoft culture and values; lead through change by bringing clarity, generating energy, and delivering success.

Benefits

• The posting states that certain roles may be eligible for benefits and other compensation, with further information available through the linked Microsoft careers pay and benefits page.
• Professional development opportunities, including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED