Data Center Campus Director

Microsoft•Boydton, VA

About The Position

As the Microsoft Data Center Campus Director, you will drive delivery of world-class support services across a data center campus or metro. You will build and maintain relationships with authorities and partners across the data center industry, manage operating costs, and uphold high standards of safety, security, and ecological responsibility. The role calls for business and financial acumen, interpersonal awareness, mature communication, comfort with ambiguity, and program management, technical, and leadership capabilities. Microsoft Cloud Operations & Innovation (CO+I) powers Microsoft's cloud services and provides infrastructure and foundational technologies for services including Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. CO+I operates a global portfolio of more than 200 data centers in 32 countries, supporting services used by customers and businesses around the world. Environmental sustainability and optimization are central to the design and operation of this infrastructure. The organization also offers employee development opportunities, including career rotation programs, diversity and inclusion training and events, and professional certifications. The Campus Director leads operations across the metro, including IT and Critical Environment support, delivery of customer capacity, physical infrastructure planning, incident management, financial management, and vendor relationships. The role also contributes to global and regional improvement programs and promotes Microsoft's culture and values.

Requirements

High school qualification or equivalent and at least 10 years of mission-critical service management experience, such as providing IT services or managing physical operations in IT or critical-environment infrastructure, or equivalent experience.
At least 3 years of people management experience.
Ability to meet Microsoft, customer, and/or government security screening requirements.
Pass the Microsoft Cloud background check upon hire or transfer and every two years thereafter.
Citizenship verification with a valid passport is required due to citizenship-based legal restrictions associated with supporting U.S. government agency customers.
May be required to pass a Criminal Justice Information Services (CJIS) background check.

Nice To Haves

Bachelor's or technical college degree in Computer Science, Math, Telecommunications, Electrical or Mechanical Engineering, Supply Chain Management, or a related field, plus at least 15 years of enterprise-level experience managing large-scale, complex projects or programs, critical-environment infrastructures, or physical IT infrastructures; alternatively, a high school qualification or equivalent and at least 17 years of such experience, or equivalent experience.
At least 5 years of people management experience.
Applicable certifications such as APICS/Inventory Control, CompTIA, Microsoft, network certifications, CCNA, ITIL v3 Foundation, Microsoft Operations Framework (MOF), Leadership Development, PMP, or CDCMP.

Responsibilities

Promote a culture of safety, security, and compliance throughout data center operations.
Lead, manage, coach, and develop Microsoft full-time employees across data centers in the metro.
Ensure ongoing IT and Critical Environment support across service lines and on-time, defect-free customer capacity delivery within SLA commitments.
Plan and deliver supporting physical infrastructure, logistics, and resources required to meet anticipated metro growth.
Participate in major incident management, including leading calls with customers and senior leadership, resolving incidents promptly, conducting post-incident reviews, and implementing improvement plans.
Manage metro finances, including detailed budgets, forecasts, and operational and capital spending.
Manage and oversee vendor and partner contracts and relationships, including leased-facility landlords, IT and Critical Environment service providers, and partner support teams.
Collaborate with global and regional management teams and contribute to improvement programs.
Learn, live, and coach the One Microsoft culture and values.
Lead through change by bringing clarity, generating energy, and delivering success.