About The Position

The Data Center Associate RMA supports material orders, customer service, inventory management, and customer material movement requests. The role also assembles and installs servers and electronic components using hand tools, power tools, and measuring devices. The position is based at a data center in Lancaster, Pennsylvania, and regularly interacts with customers and other on-site stakeholders. The schedule is Thursday through Sunday, 6:00 a.m. to 4:30 p.m.

Requirements

  • 1–3 years of related experience.
  • Good interpersonal and customer service skills.
  • Computer experience.
  • Knowledge of electrical safety and static discharge hazards and protocols; the role involves working with live electrical and electronic equipment and components.
  • Critical thinking and analytical skills to make confident decisions based on available information and data.
  • Ability to perform the essential functions of the position, with or without reasonable accommodation.
  • Ability to pass any required federal, state, local government, airport, or company background checks, clearances, and drug and alcohol tests.

Responsibilities

  • Load and unload inbound and outbound freight to and from vehicles and containers.
  • Inspect inbound and outbound freight for correct part numbers and quantities, and ensure materials are in pristine condition.
  • Conduct daily inventory cycle counts and replenishment orders for critical on-site spare parts.
  • Process return shipments of electronic components using multiple warehouse management systems.
  • Position server racks on the data center floor using laser measuring devices with accuracy.
  • Install electronic components and cabling in server racks by following diagrams and schematics.
  • Install rack hardware using hand, power, and measuring tools.
  • Operate material handling equipment, including straddle stackers, rack movers, and electric pallet jacks.
  • Clean work areas to maintain safety, cleanliness, and 5S standards.
  • Push, pull, and lift frequently throughout the workday.
  • Follow safety and process procedures, maintain punctuality and reliability, focus on quality, and remain flexible to cross-train in multiple data center departments.
  • Interact with customers and other stakeholders on site and build positive working relationships.
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