Data and Outcomes Specialist

HOPE HAVEN INC•Charlotte, NC

2d•$23 - $25•Hybrid

About The Position

The Data and Outcomes Specialist helps Hope Haven collect, understand, and use information about client outcomes, program performance, and organizational impact. This part-time role coordinates data collection across departments, strengthens data quality and reporting practices, analyzes qualitative and quantitative information, and turns findings into useful insights for staff, leadership, the Board of Directors, and funders. The position is hybrid and works 15–20 hours per week. The role calls for practical data skills and experience in behavioral health, substance use treatment, homelessness services, housing, public health, social work, or another human services field. The specialist collaborates with clinical, program, administrative, and development staff to identify measures that are meaningful, ethical, realistic, and useful, while recognizing the complexity and nonlinearity of recovery and changes in human behavior. The specialist also supports grant and contract reporting, HUD-funded opportunities and HMIS participation, charitable solicitation registrations, and Hope Haven’s profiles on third-party information and rating platforms. Employment offers are contingent on successful completion of applicable pre-employment screening. The position may occasionally involve operating a Hope Haven vehicle or transporting activity materials; assigned drivers must have a valid driver’s license and be insurable under Hope Haven’s automobile insurance policy.

Requirements

At least five years of experience in behavioral health, substance use treatment, homelessness services, housing, healthcare, public health, social work, or another human services setting.
Intermediate to advanced Microsoft Excel proficiency, including formulas, sorting, filtering, and pivot tables.
Experience using databases, electronic records systems, dashboards, and reporting tools to collect, analyze, validate, and report data.
Demonstrated understanding of the complexity of measuring recovery, behavioral change, and progress toward individualized goals.
Experience collecting, reviewing, and reporting program and client-related data.
Ability to interpret information thoughtfully and communicate findings to technical and non-technical audiences.
Strong organizational skills, sound judgment, and close attention to detail.
Excellent written and verbal communication skills.
Ability to work independently while building effective working relationships across departments.
Commitment to confidentiality, ethical data practices, and respectful handling of sensitive information.
Successful completion of applicable pre-employment screening requirements.
If assigned driving duties, a valid driver’s license and insurability under Hope Haven’s automobile insurance policy.

Nice To Haves

Bachelor’s degree in social work, public health, human services, nonprofit management, data analytics, statistics, information systems, or a related field; equivalent professional experience may be considered.
Experience supporting grant reports, government contracts, HUD reporting, HMIS participation, or other funder compliance requirements.
Familiarity with trauma-informed, person-centered, or recovery-oriented services.

Responsibilities

Coordinate data collection across departments to support timely, complete, and accurate organizational reporting.
Help staff understand data definitions, outcome measures, calculation methods, documentation requirements, and reporting expectations.
Review data for missing, inconsistent, or incomplete information and work with departments to resolve issues.
Develop and maintain practical procedures that improve data integrity and consistency.
Serve as an internal resource on outcome tracking, performance measurement, and responsible interpretation of human services data.
Collaborate with program and clinical leaders to identify meaningful indicators of client progress, program quality, and organizational impact.
Analyze quantitative and qualitative information to identify trends, questions, opportunities, and limitations.
Interpret findings in the context of recovery and human services, recognizing that individual progress may not be uniform or linear.
Help distinguish activities, outputs, short-term outcomes, and longer-term impact.
Support the use of data for organizational learning and program improvement, not only compliance.
Develop and maintain dashboards and performance reports for leadership and the Board of Directors.
Prepare monthly, quarterly, and annual reports on program outcomes, organizational performance, and strategic priorities.
Translate complex findings into clear, accurate, useful information for technical and non-technical audiences.
Support data-informed planning and decision-making across the organization.
Partner with the Director of Corporate and Foundation Relations to provide accurate data, outcome measures, and impact information for grant applications and funder reports.
Collaborate with program, clinical, finance, and administrative staff on contract reporting and compliance requirements.
Assist with data and reporting readiness for HUD-funded opportunities and HMIS participation.
Coordinate the annual renewal of charitable solicitation registrations.
Maintain accurate organizational profiles on platforms including Charity Navigator, Candid, and BBB.
Perform other related duties that support organizational reporting, transparency, and continuous improvement.