Data Analyst III, PBM Client Success
About The Position
Rightway is seeking a full-time Customer Success Analyst III to join its Data & Insights team. The role creates analyses that demonstrate Rightway’s impact to clients and strategic partners in the pharmacy benefit management (PBM) space. It supports the development and execution of analytics, provides data-driven strategic insights, and creates customized analytic approaches in a pharmacy benefits setting. The analyst supports clinical delivery, operations, and other internal departments with complex analytical work, including quarterly performance reviews and ad hoc client inquiries, and contributes to strategic decisions that optimize PBM services. The role works cross-functionally to improve data processes and analytics infrastructure, assess clinical program effectiveness, and develop scalable reporting and analytic frameworks. It also communicates findings and recommendations to stakeholders, supports client discussions and business reviews, and provides leadership and mentorship to junior analysts.
Requirements
- Expert-level proficiency with SQL.
- Proficiency with relational databases and database structures.
- Bachelor’s degree in analytics, Computer Science, or a related field, or equivalent work experience.
- 4–6 years of experience in quantitative analytics and advanced analytic modeling for large datasets.
- 4+ years of industry experience querying and analyzing pharmacy benefit management claims data.
- Ability to analyze data and discuss trends with strategic clients during calls and business reviews.
- Experience with data and analytics services within cloud platforms.
- Experience gathering and documenting requirements from clients or the business.
- Ability to communicate analysis to business partners and clients in writing and verbally.
- Excellent communication and interpersonal skills.
- Experience developing data tools, memos, and presentations to deliver data and insights to stakeholders.
- Proven ability to guide standards and provide leadership and mentorship to junior team members.
Nice To Haves
- Experience working in the Clinical Navigation space.
- 5+ years of experience in Pharmacy Benefit Management.
- Proficiency with Python.
- Proficiency with dbt.
- Proven experience with version control.
- Hands-on AWS experience.
Responsibilities
- Develop comprehensive analytics focused on engagement with Rightway’s application.
- Work cross-functionally to provide actionable insights and refine and develop scalable data processes.
- Use advanced statistical analysis to evaluate clinical management programs and develop recurring measures of efficacy.
- Improve analytical infrastructure through data preparation tools and automated reporting solutions.
- Provide leadership and mentorship to junior analysts and guide team standards and best practices.
- Lead the development of analytic frameworks and methodologies for strategic initiatives.
- Communicate complex analytical results to stakeholders and provide actionable recommendations.
- Identify and qualify new analytic product opportunities, understand technical challenges, and recommend operationalization strategies.
- Present reporting results to internal stakeholders and incorporate feedback to improve analytics.
- Conduct detailed pharmacy claims analysis to identify and remedy reporting variances between Rightway and third-party data collectors.
- Support quarterly performance reviews, ad hoc client inquiries, and strategic decision-making related to PBM services.
Benefits
- Annual bonus and equity in addition to compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
