Data Analyst II, Customer Reporting

Spring Health•San Francisco, CA

4d•Hybrid

About The Position

Spring Health is seeking a customer-centric, detail-oriented Data Analyst II to join its Customer Reporting team. Reporting to the Manager, Customer Reporting, this role delivers custom and standard reporting that demonstrates Spring Health’s impact to customers. The analyst collaborates with Customer Success, subject matter experts, and Product to refine the company’s reporting and data storytelling strategy. The work includes responding to ad hoc requests and developing dashboards, while building expertise in Spring Health’s data sources and tools. This is a hybrid role based in the San Francisco metro area, with an expectation of working from the office at 44 Montgomery Street two to three days per week. Candidates must be based in the area or able to relocate independently within 90 days of their start date. Occasional travel is required for team on-sites; periodic travel of up to 25% is expected for team collaboration and company events.

Requirements

At least 3 years of work experience with data, data visualization, and dashboarding tools.
Strong SQL skills and ability to query data across multiple sources.
Strong analytical skills and attention to detail.
Ability to focus on impact and prioritize work that delivers the most value to stakeholders.
Exceptional communication skills, including explaining technical concepts to non-technical audiences.
Humble, highly motivated, and able to thrive in a fast-paced environment.
Ability to navigate ambiguous problem areas and learn new approaches.
Passion for changing mental health care and alignment with Spring Health’s mission.
Ability to travel periodically, with travel expected to be less than 25%.
Must be based in the San Francisco metro area or able to relocate independently within 90 days of the start date.

Nice To Haves

Prior experience with R.
Prior experience with dbt.

Responsibilities

Deliver analyses and dashboards for customers and internal stakeholders to help them tell compelling stories about Spring Health’s impact.
Explore different data sources, build expertise in what is possible with them, and develop solutions based on stakeholder needs.
Develop a deep understanding of Spring Health products and how their impact is communicated to customers.
Collaborate with Product to inform the evolution of the customer data story and expand standard reporting.
Identify opportunities to automate and scale commonly requested reports and data sets.
Build expertise in the data stack, including Snowflake, Looker, dbt, and Hex.
Review reports and data sets for consistency and quality, and deliver requests in a timely manner while maintaining high standards.
Bring forward ideas that reduce time spent manually pulling data to inform decisions.

Benefits

Health, dental, and vision benefits beginning on the first day of employment.
Access to One Medical accounts for employees and dependents.
HSA and FSA plans; Spring contributes up to $1,000 to HSAs depending on plan type.
Employer-sponsored 401(k) match of up to 2%.
Annual allotment of no-cost visits to Spring Health therapists, coaches, and medication management providers for employees and dependents.
Paid time off, including vacation, sick leave, and company holidays.
Parental leave after six months of tenure: 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to Noom, a psychology-based weight management program.
Fertility care support through Carrot, plus up to $4,000 reimbursement for related fertility expenses.
Access to Wellhub fitness, mindfulness, nutrition, and sleep options.
Access to BrightHorizons sponsored child care, backup care, and elder care.
Up to $1,000 per year for professional development reimbursement.
Up to $200 per year in donation matching.