Danish Speaking Customer Support Analyst in a Fintech Account - work in sofia

Patrique Mercier Recruitment FR

4d • Onsite

About The Position

Mercier Consultancy Group is seeking a motivated and detail-oriented professional for the Danish Speaking Customer Support Analyst in a Fintech Account position in Bulgaria. In this role, you will be a vital point of contact for Danish-speaking clients using a financial technology platform, providing assistance with transactions, digital payment solutions, account management, and compliance inquiries. This is an opportunity to build a career in customer service and the FinTech industry in Sofia, Bulgaria.

Requirements

• Native or fluent Danish language skills (both spoken and written) are essential for this role — this is a non-negotiable requirement for all applicants.
• Valid EU passport or equivalent legal authorisation to work within the European Union (mandatory).
• Excellent communication skills in English (written and spoken) to collaborate effectively within a multicultural team environment.
• Comfortable working with CRM platforms, ticketing systems, and digital support tools in a fast-paced, on-site setting.

Nice To Haves

• A genuine interest in the FinTech industry, digital payments, or financial services is strongly preferred.
• Previous experience in customer support, technical support, or client-facing roles within a financial or technology environment is an advantage.
• Strong analytical and problem-solving skills with a meticulous attention to detail, particularly when handling sensitive financial data.

Responsibilities

• Deliver high-quality, professional customer support to Danish-speaking users of a leading FinTech platform via phone, email, and live chat channels.
• Assist clients with account setup, digital wallet management, payment processing queries, and online transaction troubleshooting.
• Guide customers through identity verification and KYC (Know Your Customer) procedures in line with FinTech regulatory requirements.
• Investigate and resolve issues related to failed transactions, suspicious activity alerts, and account access problems in a timely and accurate manner.
• Escalate complex technical or compliance-related cases to the appropriate internal FinTech specialist teams, ensuring seamless handovers and follow-ups.
• Maintain thorough and accurate records of all customer interactions and case resolutions within the CRM system.
• Stay up to date with the latest FinTech product features, platform updates, and financial industry regulations to provide informed, accurate assistance.
• Contribute proactively to team performance targets, quality benchmarks, and continuous service improvement initiatives.

Benefits

• Competitive Monthly Salary tailored to your experience and the FinTech market standard in Sofia, Bulgaria.
• Fully Paid Training program designed to onboard you thoroughly into the FinTech account and platform.
• Comprehensive Private Health Insurance for your peace of mind.
• Fully Paid Relocation Package — including return flight, airport transfer, and hotel accommodation upon arrival in Bulgaria.
• Monthly Performance Bonus rewarding your dedication and results within the FinTech support team.
• €1,500 One-Time Signing Bonus exclusively for new hires joining Mercier Consultancy Group.
• Structured career development pathways within a growing international FinTech environment.
• And Much More — a truly supportive, inclusive, and professionally enriching work culture awaits you.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed