Damage Prevention Spec Associate-Specialist

American Electric Power•Gahanna, OH

About The Position

The Underground Damage Prevention organization manages 811 and underground facilities locate request tickets. The reviewing process uses information on each ticket and GIS mapping information to determine whether a field locate is necessary. AEP receives approximately 1.6 million facilities locate requests annually by electronic submission. The role reviews locate ticket requests electronically, interprets AEP GIS Distribution Map symbology and mapping directions, and maintains a steady ticketing flow while balancing quality and quantity. It also involves learning basic underground damage prevention laws and providing limited customer service to excavators, referring more complex issues to others as appropriate.

Requirements

High school diploma or GED.
For the Damage Prevention Spec Associate level: at least six months of post-high-school experience learning and utilizing administrative office procedures, practices, and equipment.
For the Damage Prevention Spec level: two years of damage prevention experience.
Ability to work independently in a focused environment.
Demonstrated analytical and problem-solving skills.
Demonstrated effective communication skills.
Knowledge of the AEP Ticket Management System.
Knowledge of AEP GIS Mapping.
Ability to distinguish colors.

Responsibilities

Review locate ticket requests electronically.
Comprehend and interpret symbology on the AEP GIS Distribution Map and distinguish colors.
Follow complex mapping directions.
Maintain focus on continuous ticketing flow while sustaining quality and proportional quantity of work.
Learn basic underground damage prevention laws.
Provide minimal customer service to excavators and refer more complex issues to others as appropriate.