Damage Prevention Spec Associate-Specialist

American Electric Power•Gahanna, OH

3d•$19 - $28

About The Position

The Underground Damage Prevention organization manages 811 underground facilities locate request tickets. The review process uses information on each ticket and GIS mapping to determine whether a field locate is necessary. AEP receives approximately 1.6 million facilities locate requests annually by electronic submission. The role reviews locate tickets electronically, interprets AEP GIS Distribution Map symbology and mapping directions, and maintains a focused, quality-conscious flow of ticket processing. It also involves learning basic underground damage prevention laws and providing limited customer service to excavators, referring more complex matters to others as appropriate.

Requirements

High school diploma or GED.
For the Damage Prevention Spec Associate level: at least six months of post-high-school experience learning and using administrative office procedures, practices, and equipment.
For the Damage Prevention Spec level: two years of damage prevention experience.
Ability to work independently in a focused environment.
Analytical and problem-solving skills.
Effective communication skills.
Ability to distinguish colors.

Nice To Haves

Knowledge of the AEP Ticket Management System.
Knowledge of AEP GIS Mapping.

Responsibilities

Review locate ticket requests electronically.
Interpret symbology on the AEP GIS Distribution Map and distinguish colors.
Follow complex mapping directions.
Maintain focus on continuous ticketing flow while sustaining quality and a proportional quantity of work.
Learn basic underground damage prevention laws.
Provide minimal customer service to excavators and refer more complex issues to others as appropriate.