Dairy Technical Specialist
About The Position
The Dairy Technical Specialist provides technical advice and support to dairy consultants and customers during and after product sales. The specialist serves as the lead contact for dairy consultants and customers and stays current with technology and business practices through workshops, research, and professional meetings. The role supports sales through dairy ration formulation and training, provides onsite technical support to customers and prospects, and develops customer-specific solutions and technical materials. It also involves researching product development, analyzing data, testing products and technologies with external suppliers, preparing project findings for presentations, assisting with demonstrations, and keeping product application and value information current in company systems. The position is remote for the Michigan area and may require travel up to 50% of the time.
Requirements
- Bachelor's degree in a related field, such as a dairy-related field, or equivalent experience.
- Minimum of four years of related work experience.
- Extensive experience in dairy technical support and ration-balancing formulation.
- Valid driver's license.
- Availability to travel up to 50% of the time.
Nice To Haves
- Master's degree, doctorate, Doctor of Veterinary Medicine, or related advanced degree.
- Experience with dairy ration formulation and herd-management software, such as PC Dart, Dairy Comp, Lely Horizon, or Delpro.
- Experience with customer support.
- Bilingual in Spanish and English.
Responsibilities
- Support sales with dairy ration formulation and ongoing trainings.
- Collaborate with consultants to provide onsite technical support for current customers and prospects.
- Provide customer solutions and technical support materials to specific customers.
- Perform complex research for product development to understand product properties and systems operations.
- Compile and analyze data for project updates; work with external suppliers to test new products and technologies and recommend applications.
- Organize project data and conclusions for internal and customer presentations.
- Assist with product demonstrations and serve as a subject matter guide during meetings with prospective customers.
- Stay current on product insights and research to improve the value of offerings.
- Keep application and value collection up to date in company systems.
- Independently handle complex issues with minimal supervision, escalating only the most complex issues to appropriate staff.
- Perform other duties as assigned.
Benefits
- Comprehensive benefit program, including medical and/or other benefits depending on the position offered and hours worked.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
