Dairy Technical Specialist
About The Position
The Dairy Technical Specialist provides technical advice and support to dairy consultants and customers during and after product sales. The specialist serves as the lead contact for these audiences and stays current with technology and business practices through workshops, research, and professional meetings. The position is part of Cargill’s specialized portfolio enterprise, which serves businesses and customers in areas including animal nutrition and health, bioindustrial, road safety salt, and joint ventures. The role supports sales and customer relationships through dairy ration formulation, training, onsite technical support, customer-specific materials, product research, data analysis, product testing, demonstrations, and presentations. The position is remote for the New York area and requires travel up to 50% of the time. Relocation assistance is not provided.
Requirements
- Bachelor's degree in a related field (Dairy related field) or equivalent experience.
- Minimum of four years of related work experience.
- Extensive experience in dairy technical support and ration balancing formulation.
- Possess a valid driver's licence.
- Availability to travel up to 50% of the time.
Nice To Haves
- Master's degree, Doctorate degree, doctor of veterinary medicine or related advanced degree.
- Experience with Dairy Ration Formulation and Herd management software (PC Dart, Dairy Comp, Lely Horizon, Delpro, etc.).
- Experience with customer support.
- Bilingual in Spanish/English.
Responsibilities
- Support sales with dairy ration formulation and ongoing trainings.
- Collaborate with consultants to provide onsite technical support for current customers and prospects.
- Provide customer solutions and technical support materials to specific customers.
- Perform complex research for product development to understand product properties and systems operations.
- Compile and analyze data for project updates, working with external suppliers to test new products and technologies and make recommendations on applications.
- Organize project data and conclusions for internal and customer presentations, assist with product demonstrations, and serve as a subject matter guide during meetings with prospective customers.
- Stay current on product insights and research to improve the value of offerings.
- Keep application and value collection up to date in the systems.
- Independently handle complex issues with minimal supervision, escalating only the most complex issues to appropriate staff.
- Perform other duties as assigned.
Benefits
- Comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
