Dairy Service and Installation Technician

Midwest Livestock Systems LLC•Kaukauna, WI

5h•$23 - $35•Onsite

About The Position

The primary duties are to work with dairy farm customers to service equipment, install equipment, provide emergency service and preventative maintenance. This role involves assessing, troubleshooting, repairing, or installing dairy milking, refrigeration, and manure equipment. The technician is responsible for making all assigned service calls in a professional and responsible manner, ensuring customer satisfaction and good value for hours billed. The role includes troubleshooting milking systems to NMC standards, maintaining customer rapport by addressing complaints and suggesting improvements, and working on-call, including evenings and weekends. Additionally, the technician will work as part of an installation team, complete necessary paperwork daily, maintain a clean service vehicle and job site, follow all company safety policies, and maintain MLS tools and equipment. The employee is expected to be forward-thinking in planning work and attend technical training schools. Other duties may be assigned.

Requirements

Quality focus
Reliable and Responsible
Positive attitude
Good customer relationship skills
An understanding of refrigeration, dairy milking equipment operation, installation, and repair is required
Ability to use common repair tools and techniques
Understanding of specialty tools and equipment necessary for troubleshooting and repairing dairy milking equipment
Ability to operate a forklift. Training on MLS forklift is required
Valid driver’s license
Excellent written, verbal and Microsoft Office skills

Nice To Haves

Refrigeration Maintenance, preferred
Electrical experience, a plus

Responsibilities

Assess, troubleshoot, repair, or install dairy milking, refrigeration, and manure equipment
Make all assigned service calls in a professional and responsible manner, ensuring customer satisfaction
Troubleshoot milking systems and test systems to NMC standards and perform milking time/system checks
Maintain rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements
Work on-call that will include evenings and weekends
Work as part of the installation team as directed
Complete all necessary paperwork daily
Maintain a clean service vehicle and neat job site
Follow all company safety policies, procedures, and protocols
Maintain MLS tools and equipment in good working condition and provide own hand tools
Be forward thinking in planning and laying out what work needs to be completed
Attend equipment technical training schools and other educational training sessions as requested
Perform other duties as assigned