Dairy/Dept Leader

Kroger

About The Position

The Dairy/Dept Leader directs and supervises all department functions, duties, and activities. The role is responsible for creating an outstanding customer experience through the Customer 1st strategy, maintaining a safe and clean environment, achieving sales and profit goals, and monitoring quality assurance standards and expenses. The leader demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety while supporting associates and customers.

Requirements

Must be 18 or older.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Dairy experience.
Retail experience.
Second-language skills in speaking, reading, and/or writing.

Responsibilities

Promote trust and respect among associates and maintain a positive attitude.
Communicate company, department, and job-specific information to associates.
Set department performance goals and empower associates to meet or exceed targets through teamwork.
Develop schedules that manage customer volume throughout operating hours.
Train and develop associates and participate in the performance appraisal process.
Comply with applicable laws, food safety regulations, and company guidelines.
Help customers feel welcome and appreciated by answering questions, sharing product knowledge, and making suggestions.
Offer product samples and inform customers about dairy specials.
Develop and implement a department business plan to achieve desired results.
Understand the store layout and locate products.
Create and execute sales promotions with store management.
Inform and educate associates about current, upcoming, and special in-store promotions, especially those affecting the Dairy department.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the department's period promotional plan.
Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action based on financial reports.
Schedule price changes and update shelf tags and promotional signs.
Plan and organize inventory, maintain awareness of stock, and note discrepancies.
Train department associates on inventory, stocking, and Computer Assisted Ordering.
Maintain proper case and cooler temperatures and temperature logs.
Follow safety procedures, inspect equipment for preventive maintenance, identify unsafe conditions, and notify store management of items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict constructively, and handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.