DAIRY/DEPT LEADER

The Kroger Co.•Edinburgh, IN

About The Position

The Dairy Department Leader directs and supervises all department functions, duties, and activities. The role is responsible for delivering an outstanding customer experience by embracing the Customer 1st strategy and encouraging excellent customer service, while maintaining a safe and clean environment. The leader works to achieve department sales and profit goals, monitor quality assurance standards and expenses, and demonstrate the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The position develops and executes department plans, manages staffing and associate development, supports sales and promotional activities, oversees inventory and price changes, and ensures food safety and equipment safety requirements are followed. The leader also serves customers by answering product questions, making suggestions, offering samples, and sharing information about dairy specials.

Requirements

Must be 18 or older.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Dairy experience.
Retail experience.
Second language skills in speaking, reading, and/or writing.

Responsibilities

Promote trust and respect among associates and maintain a positive attitude.
Communicate company, department, and job-specific information to associates.
Set department performance goals and empower associates to meet or exceed goals through teamwork.
Develop schedules that manage customer volume throughout operating hours.
Train and develop associates and participate in the performance appraisal process.
Comply with local, state, and federal laws, food safety regulations, and company guidelines.
Help customers feel welcome and appreciated by answering product questions, locating products, and making suggestions based on product knowledge.
Offer product samples and inform customers about dairy specials.
Develop and implement a department business plan and execute the period promotional plan.
Create sales promotions with store management and educate associates about current, upcoming, and special in-store promotions, including relevant ads.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Assist store management with the store or department budget and profit-and-loss reviews, and act on financial reports.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan and organize inventory, monitor inventory, and note discrepancies.
Train associates on inventory, stocking, and Computer Assisted Ordering.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs, follow safety procedures, inspect equipment, identify unsafe conditions, and notify store management of needed repairs.
Notify management of customer or employee accidents and report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict reasonably and cooperatively, and handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.