Daily Operations Coordinator

Minuteman Senior Services•Burlington, MA

8d•$23 - $25•Onsite

About The Position

Reporting to the Nutrition Program Director, the Nutrition Daily Operations Coordinator works from our Burlington, MA office and provides daily congregate (12 sites) and the Meals on Wheels (MOW) home-delivered meal program support via both e-mail and phone. The Coordinator monitors the daily activities of the sites and MOW programs. In addition, the Coordinator provides clerical assistance and data entry for the Nutrition Program. Schedule: Monday - Friday, 8:30 a.m. to 2:00 p.m.

Requirements

Associates Degree required or equivalent work/life experience.
Ability to maintain accurate statistical information.
Solid computer skills including MS Office and databases.
Excellent phone skills.
Knowledge of human service and nutrition programs preferred, as well as customer service experience with older and/or disabled adults.

Responsibilities

Order meals and supplies from caterer.
Monitor daily changes in meal counts.
Data collection and entry into data base.
Resolve complaints of shortages, omissions from meal sites.
Authorize MOW delivery to start and place meals on routes.
Coordinate efforts with Information and Referral (I & R) and Home Care for assessment and intake of State Home Care clients into the MOW Program.
Handle day-to-day consumer needs (routing, daily changes, start-up, special diets, and Information & Referral).
Maintain client records and prepare client-related statistics using written records and database system as appropriate.
Order Meals from caterer
Manages daily uploads into MOW’s delivery app.
Monitors Change of Condition dashboard.
Offers daily support to Dining Coordinators.
Maintain monthly reports for care plans and suspended services.
Review monthly caterer billing.
Confirm/Validate Invoices.
Perform other duties as assigned by supervisor.