Daily Operations Supervisor

Allen Marine Inc•Juneau, AK

7h•$18 - $25•Onsite

About The Position

The Daily Operations Supervisor is a shore-based position overseeing and coordinating vessel, motorcoach, vehicle, and passenger movement to and from Allen Marine’s private dock facility at Auke Bay. The role monitors passenger-count updates, adjusts vessel tour schedules, changes crew schedules, and assigns relief crew as needed. The supervisor also welcomes arriving passengers and directs their safe movement between coaches and vessels. The position supports safe, efficient, high-volume whale-watching tour operations in a space-constrained facility. It serves as a communication liaison among key Allen Marine positions and as a point of contact for motorcoach companies, caterers, other tour operators, and passengers traveling through complimentary, community outreach, or charity arrangements. The supervisor monitors on-site traffic and activity under Maritime Security procedures and uses radio and telephone communications, including VHF and UHF equipment, in accordance with applicable procedures and regulations. The role calls for calm, professional performance under stress; careful prioritization of time-sensitive work; sound judgment in spontaneous situations; and cooperative relationships with coworkers and external partners. The employee is expected to embody the stated Alaska Native cultural values and company core values, including safety, guest service, collaboration, community partnership, sustainability, innovation, integrity, and cultural respect. Special projects may be assigned as required by the business.

Requirements

Ability to accomplish tasks in a controlled, effective, and professional manner during extended periods of high stress.
Ability to prioritize and manage numerous varied, time-sensitive tasks while maintaining attention to detail.
Ability to solve spontaneous problems and make high-impact decisions quickly and confidently.
Ability to build cooperative relationships with coworkers and representatives of other companies involved with Allen Marine.
Proficiency with Windows-based computer systems, including word processing, spreadsheets, and email applications.
Knowledge of modern office practices and procedures; proper English usage, diction, grammar, spelling, and punctuation; and alphabetic, chronological, and numeric filing systems and techniques.
Valid US driver’s license and clean driving record.
Must pass a security background check and DOT drug test.
Valid, unexpired USCG-approved First Aid/CPR certification.
Ability to stand for long periods and work indoors and outdoors in all types of weather.
Ability to walk on uneven deck surfaces while crossing between vessels.
Ability to lift and/or move up to 50 pounds occasionally.

Nice To Haves

Experience with handheld and base-set radios.
Previous experience in the hospitality, travel, or tourism industries.

Responsibilities

Coordinate by radio and telephone the movement of vessels, motorcoaches, other vehicles, and passengers to and from the private dock facility at Auke Bay.
Monitor passenger-count updates and adjust vessel tour schedules as needed.
Change crew schedules and assign relief crew as needed.
Meet arriving passengers and direct their safe movement between motorcoaches and vessels.
Devise and implement procedures that support safe and efficient high-volume whale-watching operations in a space-constrained facility.
Serve as a communications liaison among key positions within Allen Marine.
Monitor on-site traffic and activity in accordance with Maritime Security procedures.
Serve as a point of contact for motorcoach companies, caterers, and other tour operators.
Serve as the sole point of contact for complimentary, community outreach, and charity-generated passengers.
Operate radio and telephone communications equipment according to standard procedures and applicable rules.
Complete special projects as assigned.
Adhere to Allen Marine and affiliated-company policies and United States Coast Guard Consortium Drug & Alcohol Policies & Procedures.
Deliver work in line with the stated Alaska Native cultural values and company core values.