Cycling Specialist - Specialized North Mesa - Mesa, AZ
About The Position
The Cycling Specialist is a critical member of Specialized’s Company Owned Retail team and serves as a front-line point person for the store. Working with riders in person and remotely, the specialist acts as a host, mentor, brand advocate, and customer-service resource to identify and locate the goods, services, and experiences riders need. The role provides quick, frictionless solutions that help riders keep riding longer and better, while delivering locally authentic, inclusive, transformative, and ride-focused experiences. The Cycling Specialist delivers exceptional rider service, enhances rider satisfaction, and supports sales and profitability goals. The position also helps maintain store presentation and cleanliness, stays current on product features, and contributes to positive experiences for both staff and riders.
Requirements
- Passion for cycling and the Specialized brand.
- Excellent communication skills and the ability to interact effectively with riders and team members.
- Ability to stand for extended periods and occasionally walk, kneel, or reach.
- Ability to lift at least 50 pounds and use proper lifting skills.
Nice To Haves
- Bike shop experience.
- Current or former retail employee with at least one year of experience.
Responsibilities
- Deliver world-class rider service to support ongoing sales and high rider satisfaction.
- Connect with riders, ask questions, listen to their needs, and provide options and advice.
- Encourage purchases, celebrate them, and create a lasting positive impression of the specialist, Specialized, and the purchase process.
- Deliver transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders, in line with the Specialized Retail Way.
- Help ensure visual merchandising standards are met and maintained; restock as needed and keep product presentation areas clean and organized.
- Maintain general cleanliness at store opening, throughout the day, and at close, including light janitorial duties.
- Use company literature, resources, and available training to stay current on product features.
- Maintain regular, dependable attendance and punctuality.
Benefits
- Competitive health care, with Medical PPO or HDHP options.
- Dental and vision coverage.
- Health Savings Account (HSA).
- Short- and long-term disability.
- Company-sponsored life insurance.
- Optional term life insurance.
- Optional critical illness insurance.
- Optional critical accident insurance.
- Competitive vacation package.
- 401(k) with match.
- Eight weeks of paid parental leave.
- Paid company holidays.
- Employee discounts on all products.
- Partner retail discounts.
- Fitness and events reimbursement.
- Employee Assistance Program.
- Commuter benefits, if applicable in the state.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
