Cycling Specialist - Specialized North Mesa - Mesa, AZ

Specialized • Mesa, AZ

1d

About The Position

The Cycling Specialist is a front-line member of Specialized’s Company Owned Retail team, serving as a point person for in-store and remote riders. The role combines a passion for people with excellence in retail, providing rider-focused customer service and helping riders find products, services, and experiences that meet their needs. The specialist acts as a host, mentor, brand advocate, and customer service representative, delivering inclusive, locally authentic interactions and helping riders keep riding longer and better. The role also supports rider satisfaction and store sales and profitability goals.

Requirements

• Passion for cycling and the Specialized brand.
• Excellent communication skills and the ability to interact effectively with riders and team members.
• Ability to stand for extended periods and occasionally walk, kneel, or reach.
• Ability to lift at least 50 pounds and use proper lifting skills.

Nice To Haves

• Bike shop experience.
• Current or former retail employment with at least one year of experience.

Responsibilities

• Deliver world-class rider service to support ongoing sales and high rider satisfaction.
• Connect with riders, ask questions, listen to their needs, and offer options and advice.
• Encourage purchases, celebrate riders’ purchases, and create a positive impression of the specialist, Specialized, and the purchase process.
• Provide transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders, following the Specialized Retail Way.
• Help maintain visual merchandising standards, restock as needed, and keep product presentation areas clean and organized.
• Maintain general store cleanliness at opening, throughout the day, and at close, including light janitorial duties.
• Use company literature, resources, and training to stay current on product features.
• Maintain regular, dependable attendance and punctuality.

Benefits

• Competitive health care, including Medical PPO or HDHP options.
• Dental insurance.
• Vision insurance.
• Health Savings Account (HSA).
• Short- and long-term disability.
• Company-sponsored life insurance.
• Optional term life insurance.
• Optional critical illness insurance.
• Optional critical accident insurance.
• Competitive vacation package.
• 401(k) with match.
• Eight weeks of paid parental leave.
• Paid company holidays.
• Employee discounts on all products.
• Deep partner retail discounts.
• Fitness and events reimbursement.
• Employee Assistance Program.
• Commuter benefits where applicable in the state.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed