Cycling Specialist - The Bicycle Shop - State College, PA

Specialized • State College, PA

15d • Onsite

About The Position

The Cycling Specialist is a front-line member of Specialized’s Company Owned Retail team who works with riders in person and remotely. The role combines customer service, retail sales, product guidance, and brand advocacy to help riders find the goods, services, and experiences they need. The specialist provides locally authentic, inclusive, collaborative, and ride-focused experiences, supports rider satisfaction, and contributes to sales and profitability goals.

Requirements

• Passion for cycling and the Specialized brand.
• Excellent communication skills and the ability to interact effectively with riders and team members.
• Ability to stand for extended periods and occasionally walk, kneel, or reach.
• Ability to lift at least 50 pounds and use proper lifting skills.

Nice To Haves

• Bike shop experience.
• Current or former retail employee with at least one year of experience.

Responsibilities

• Deliver world-class rider service that supports ongoing sales and high rider satisfaction.
• Connect with riders, ask questions, listen to their needs, and offer options and advice.
• Encourage purchases, celebrate riders’ purchases, and create a lasting positive impression of the specialist, Specialized, and the purchase process.
• Deliver transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders.
• Help maintain visual merchandising standards, restock as needed, and keep product presentation areas clean and organized.
• Maintain store cleanliness from opening through closing, including light janitorial duties.
• Use company literature, resources, and training to stay current on product features.
• Maintain dependable attendance and punctuality.

Benefits

• Competitive health care, with Medical PPO or HDHP options.
• Dental and vision coverage.
• Health Savings Account (HSA).
• Short- and long-term disability.
• Company-sponsored life insurance.
• Optional term life insurance.
• Optional critical illness insurance.
• Optional critical accident insurance.
• Competitive vacation package.
• 401(k) with match.
• Eight weeks of paid parental leave.
• Paid company holidays.
• Employee discounts on all products.
• Deep partner retail discounts.
• Fitness and events reimbursement.
• Employee Assistance Program.
• Commuter benefits, if applicable in the state.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed