Cycling Specialist - The Bicycle Shop - State College, PA
About The Position
A critical member of Specialized’s Company Owned Retail team, the Cycling Specialist is the store’s front-line point person, working with in-store and remote riders as a host, mentor, brand advocate, and customer service representative. The role identifies and locates goods, services, and experiences that meet riders’ needs, providing quick, frictionless solutions that help them ride longer and better. The Cycling Specialist delivers locally authentic, inclusive, transformative, and ride-focused experiences, provides exceptional rider service, enhances rider satisfaction, and helps meet sales and profitability goals.
Requirements
- Passion for cycling and the Specialized brand.
- Excellent communication skills and ability to interact effectively with riders and team members.
- Ability to stand for extended periods and occasionally walk, kneel, or reach.
- Ability to lift at least 50 pounds and use proper lifting skills.
Nice To Haves
- Bike shop experience preferred.
- Current or former retail employee with at least one year of experience preferred.
Responsibilities
- Deliver world-class rider service to support ongoing sales and high levels of rider satisfaction.
- Connect with riders, ask questions, listen to their needs, and provide options and advice.
- Inspire riders to make purchases, celebrate their purchases, and create a lasting positive impression of the specialist, Specialized, and the purchasing process.
- Deliver inclusive, transformative, ride-focused, locally authentic, and collaborative experiences for staff and riders, following the Specialized Retail Way.
- Help ensure visual merchandising standards are met and maintained; restock as needed and keep product presentation areas clean and organized.
- Maintain store cleanliness from opening through closing, including light janitorial duties.
- Use company literature, resources, and available training to stay current on product features.
- Maintain regular, dependable attendance and punctuality.
Benefits
- Competitive health care, with Medical PPO or HDHP options.
- Dental coverage.
- Vision coverage.
- Health Savings Account (HSA).
- Short- and long-term disability coverage.
- Company-sponsored life insurance.
- Optional term life insurance.
- Optional critical illness insurance.
- Optional critical accident insurance.
- Competitive vacation package.
- 401(k) with match.
- Eight weeks of paid parental leave.
- Paid company holidays.
- Employee discounts on all products.
- Deep partner retail discounts.
- Fitness and events reimbursement.
- Employee Assistance Program.
- Commuter benefits, if applicable in the state.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
