CX Training Specialist

Playlist

3d • $52,125 - $69,500

About The Position

At Playlist, which includes Mindbody and ClassPass, the CX Training Specialist designs, develops, and delivers training to help internal teams, customers, and external partners use Kite confidently. The role works with stakeholders across the business to understand learner needs, define clear learning objectives, and create engaging resources that encourage product adoption, customer satisfaction, and effective day-to-day execution.

The specialist builds scalable training programs, creates customer onboarding programs and instructional videos, and leads virtual training sessions and webinars. The role maintains accurate, current training content as products and workflows change, pilots approaches to expand reach and engagement, and uses learner feedback and performance data to improve training. It also coordinates learning resources across teams and involves travel of up to 25% to train key clients in person and support go-live.

The U.S. base salary range is $52,125 to $69,500. Total compensation may also include a performance bonus, benefits, and/or other applicable incentive compensation plans. Compensation depends on factors including skills, experience, certifications, and work location.

Requirements

• At least 5 years of experience in customer service, customer success, or training within a SaaS business.
• At least 2 years creating and delivering training, onboarding, or certification programs.
• At least 2 years using a learning management system (LMS) to design, build, and deliver training.
• Experience creating accessible learning content, including captions, transcripts, alt text, clear formatting, and inclusive design.
• Strong written and verbal communication skills, including presenting to live and virtual audiences and engaging learners of all backgrounds.
• Experience measuring training effectiveness using learner feedback, engagement data, completion rates, or performance metrics.
• Knowledge of adult learning principles, instructional design methods, and virtual learning best practices.

Nice To Haves

• Familiarity with Intellum.

Responsibilities

• Build scalable training programs that support business goals and customer outcomes.
• Create customer onboarding programs and on-camera instructional videos to speed up time to value.
• Lead virtual training sessions and webinars for customers and internal teams.
• Keep training content accurate and current as products, customer workflows, and priorities evolve.
• Pilot new training approaches to expand reach and increase learner engagement.
• Use feedback, participation data, completion rates, and performance metrics to refine training content.
• Coordinate new learning resources with teams across the business.
• Travel up to 25% to train main clients in person and support go-live.

Benefits

• Benefits may be included in the total compensation package; specific benefits are not listed.
• A performance bonus may be included in the total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed