Manager, CX

Aleph

1d • $153,000 - $180,000 • Remote

About The Position

Aleph is hiring a Manager, CX to lead a vertical within its Customer Experience team. The team implements Aleph for customers, drives adoption, and serves as a strategic partner over time. This is a player-coach role: the Manager leads a team of Engagement Managers while also managing a personal book of business and taking responsibility for retention, expansion, and customer outcomes across the team’s accounts. The role helps define how Aleph onboards, supports, and grows customers as the company scales.

The position calls for a strong foundation in FP&A, strategic finance, or private equity, along with the judgment to work credibly with CFOs and other finance leaders. The Manager brings people leadership experience, strong customer instincts, and a hands-on approach. This is a remote-first opportunity for candidates in the Americas, including the United States, Canada, and LATAM.

Requirements

• A solid track record in FP&A, strategic finance, or private equity, at a sponsor-backed company or on the fund side.
• Proven people leadership, including hiring, coaching, and developing top performers.
• Advanced modeling skills in Excel or Google Sheets.
• Confidence engaging directly with clients, particularly CFOs and controllers.
• A strong sense of ownership and the independence to thrive on a remote team.

Nice To Haves

• Experience at a high-growth startup.
• Experience running Implementation or Customer Success organizations at a planning, ERP, or other accounting software company.
• Accountability for, or contributions to, a retention or NRR target.

Responsibilities

• Own team performance across net dollar retention, retention, adoption, and expansion.
• Hire and onboard Engagement Managers as the team grows.
• Lead implementations directly when needed, particularly while ramping up on the product.
• Build and refine team playbooks for onboarding, account health, business reviews, escalations, and renewal readiness.
• Coach Engagement Managers on financial modeling, implementation scoping, and working with CFOs and finance leaders.
• Plan team capacity and account coverage as the book of business grows.
• Partner with Sales on customer handoffs and with Product and Engineering as the voice of the customer.
• Report team performance, customer trends, and key risks to leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed