CX Coordinator

Helix Electric•Lithia Springs, GA

About The Position

The CX Coordinator provides day-to-day administrative support for a project in an on-site project environment. The role supports project start-up and close-out, contract and agreement administration, purchase orders, invoice processing, insurance tracking, reporting, and organization of project documentation. The coordinator works with project managers, employees, vendors, and subcontractors to support project needs and provide customer service.

Requirements

High school diploma required.
At least 3 years of experience in a similar role within the construction industry.
Detail-oriented, organized, and efficient, with the ability to complete tasks accurately and in a timely manner.
Ability to provide outstanding customer service to employees, vendors, and customers.
Proficiency in the Microsoft Office Suite.

Nice To Haves

Knowledge of CMiC software is encouraged but not required.

Responsibilities

Assist in drafting and reviewing customer contracts, subcontract agreements, vendor master agreements, vendor single project agreements, and service agreements.
Review contractual liabilities, legalities, insurance, and risk allocation to ensure contract terms and conditions are clearly defined and compliant.
Support project start-up and close-out processes.
Enter project personnel timecards into CMiC daily or weekly.
Conduct an initial review of vendor-initiated modifications to master purchase orders and subcontract agreements; identify changes and draft responses to vendors.
Issue and maintain purchase order agreements, and ensure agreements are fully executed, received, and properly logged and saved.
Process package and subcontractor invoices, verify packing lists against invoices, and resolve billing discrepancies with the Project Manager and vendor or subcontractor.
Track and enforce insurance requirements and documentation.
Coordinate with project managers and vendors or subcontractors to schedule returns and verify credits for packages and subcontracts.
Run daily, weekly, and monthly reports and sort and process project documents.
Organize project paperwork and perform documentation tracking, filing, scanning, and other project administrative duties.