CX Research and Information Designer

Caterpillar•Mossville, IL

8h•Onsite

About The Position

CTCT is a dynamic and innovative research and development joint venture dedicated to delivering exceptional products and services that enhance user experiences for our customers in the civil construction, mining, and paving industries. Our team is passionate about understanding and meeting the needs of our users to create world-class machine control and field system products that are functional, intuitive, and radically easy to use. We are seeking a mid- to senior-level CX Research and Information Designer to join our growing Customer Experience Research team. About the Role: We are seeking a talented and creative CX Research & Information Designer to join our Customer Research team. The CX Research Team strives to “UX” our research, to convey information via innovative and engaging formats that create compelling and inspiring learning experiences for our internal product teams and stakeholders. In this role, you will be responsible for transforming complex qualitative and quantitative data and insights into clear, engaging, and actionable visual narratives. Additionally, you will design and create concept prototypes, craft protocols, questionnaires, and surveys, and collect feedback in customer interviews and user testing sessions. This is a highly collaborative role. You will work closely with researchers, analysts, UX and Design Leads, Product leads, Insights Leads, and CTCT and Member stakeholders to communicate findings effectively through compelling visualizations, reports, presentations, and interactive tools. Your ability to synthesize complex information, design intuitive visuals, and tell data-driven stories will be crucial in driving customer-centric decisions across the organization.

Requirements

Knowledge of the approaches, tools, and techniques for promoting creative, original thinking and ability to apply it to a variety of business situations.
Knowledge of Human-Centered Design model, principle, and concepts; ability to understand the perspective of people who experience a problem, their needs, and provide them with a solution which truly meets their needs effectively.
Knowledge of user experience design tools, techniques and approaches; ability to design applications that are valued, positively perceived and used by clients.
Knowledge of activities, practices, deliverables and considerations; ability to design effective graphic user interfaces for delivery of information to the client's desktop workstation.
Knowledge of web trends; ability to utilize a variety of web information and technical tools to apply web developing trends within the organizational infrastructure.
Bachelor's degree or higher in Graphic Design, Information Design, Human-Computer Interaction (HCI), User Experience, or a related field.
Proven experience in information design, research and data visualization, UX, or a similar role.
Strong portfolio demonstrating the ability to visually translate research into customer-focused presentations, workflows, tools, data visualizations, and/or stories.
Proficiency in design and data visualization tools and software (e.g., Adobe Creative Suite - Illustrator, Photoshop, Premier, InDesign, Figma, Tableau, Power BI, or similar).
Solid understanding of customer research, user testing, and general data analysis principles and concepts.
Excellent visual and UX design skills, including a strong sense of concept prototyping, iconography, typography, color theory, and layout.
Has a customer-centric mindset and familiarity with user-centered design principles
Interest and ability to assist in strategy development
Ability to tell compelling stories with data and research.
Strong collaboration and communication skills, with the ability to present ideas effectively to both technical and non-technical audiences.
Excellent attention to detail and a commitment to accuracy.
Ability to work independently and manage multiple projects simultaneously.

Nice To Haves

Experience working within a research or insights-driven environment is a plus.

Responsibilities

Visualize Research Data: Design and develop a wide range of visual representations of qualitative and quantitative research data and research and strategy concepts, including charts, graphs, infographics, diagrams, workflows, and interactive dashboards.
Conduct, plan, and execute research and user testing sessions: Collaborate with researchers and stakeholders to create research plans, protocols, surveys, and prototypes. Execute interviews, surveys, info gathering at customer events, and user testing sessions.
Synthesize Complex Information: Translate intricate research findings, statistical analyses, and user feedback into easily understandable and impactful visuals and presentations.
Storytelling with Data: Craft compelling visual stories that highlight key insights, patterns, and trends identified through customer research.
Collaborate with Researchers, Product Teams, and Stakeholders: Partner closely with customer and human factors researchers, data analysts, product teams, and stakeholders to understand research objectives, data sets, and key findings to inform visual design strategies.
Develop Visual Guidelines: Establish and maintain UX/UI and Visual style guides and templates to ensure consistency and brand alignment across research deliverables, tools, and systems.
Create Engaging Reports and Presentations: Conduct and/or compile research, information, and content. Design visually appealing and informative research reports, presentations, videos, and other communication materials for diverse audiences.
Explore and Test Interactive Solutions: Investigate and implement interactive prototypes, data and information visualizations, and tools to enhance user engagement, research, and data exploration. Plan and execute customer interviews and user testing sessions. Compile, synthesize, analyze, and report out results and recommendations. Collaborate with the CXR and Insights team to explore compelling and engaging modes of conveying research.
Iterate Based on Feedback: Solicit and incorporate feedback from stakeholders to refine and improve visual designs.
Stay Current with Best Practices and Innovate: Continuously learn and apply the latest trends and best practices in data visualization, storytelling, and information design. Importantly, continuously explore and leverage applications of AI to research methods, multi-media and UX design, and visualizations.
Manage Visual Assets: Organize and maintain a library of visual assets and templates. Enable Product teams and Stakeholders to leverage assets, guides, and templates.