CX Enablement (Growth Strategy)

Clay Labs•New York, NY

17h•$145,000 - $185,000•Onsite

About The Position

Clay is hiring a full-time CX/Growth Strategy Enablement professional to join its enablement team and build and scale onboarding and enablement for the customer-facing Growth Strategy (GS) team. The role manages the systems, content, and training that help GS team members ramp faster, serve customers strategically, and uncover retention and expansion opportunities. The GS team partners with fast-growing SaaS companies to define, scale, and expand their Clay strategies. The successful candidate will design and deliver programs that strengthen the team's technical fluency and ability to translate Clay workflows into business impact. The role will shape how Clay onboards, trains, and develops customer strategists as the team grows rapidly. It is an in-person role based in NYC, or for someone willing to relocate, and suits someone who thrives in a fast-moving, high-ownership environment.

Requirements

At least 4 years of experience in enablement or customer success, ideally in a high-growth SaaS environment.
Strong communication and facilitation skills, including comfort running workshops, certifications, and executive-level conversations.
Technical fluency and comfort understanding data workflows, integrations, and automation concepts.
Experience building and scaling enablement programs, including onboarding, ever-boarding, certifications, and playbooks that improved adoption, retention, or expansion outcomes.
Experience creating content and managing enablement systems, such as Notion, Gong, or an LMS, to centralize resources and measure adoption.
Curiosity, collaboration, and interest in partnering across GTM to equip teams to drive growth.
Strong organizational and detail-oriented skills, with the ability to identify enablement gaps and drive solutions.
Bias for action, ownership, and the ability to execute independently in a fast-moving, high-ownership environment.
Based in NYC or willing to relocate; the role is in-person.

Responsibilities

Design and scale onboarding and ever-boarding programs to accelerate ramp time and establish a consistent foundation for success through live workshops, certifications, and training.
Capture top performers' practices and turn learnings into repeatable frameworks, talk tracks, and playbooks.
Partner with Product, Marketing, and GTME to translate product releases into actionable workflows and plays that drive product adoption and retention.
Build and maintain enablement systems that support a rapidly growing Growth Strategy team.
Use AI and automation to improve knowledge sharing and personalize learning.
Develop programs intended to improve ramp time, increase adoption, and drive measurable performance across the Growth Strategy organization.