CX Academy Trainer - Chicago, IL

Swarovski•Cranston, RI

11d•Remote

About The Position

Deliver state-of-the-art training to their region in order to increase sales through enabling the sales force and fostering our Brand’s sales behaviors. Ensure that the CX Academy is successfully deliver to the local retail organization according to global guidelines and the annual CX Academy training calendar. Develops an agreed annual plan of all training activities in the region, delivering on time, budget and manner. Delivers CX Academy related training to other stakeholders within the local organization as needed and is a role model to all things CX Academy related. Based on input from the different local departments, ensures that new products and procedures are properly implemented in the Boutiques. Supports and guides retail management in the implementation of all training tools. Recommends and supports Managers in providing solutions to close sales performance gaps and provides line Managers and District Managers training solutions to address the issue. Supports Retail Management and HR in identifying top and rising talents and as needed works with HR/Retail Management on the preparation of the People Review and Succession Planning (PRSP). Recruits, develops, supports and leads (where appropriate) local Field Trainer & Training Champions according to CX Academy Training Manager profile. Uses available KPIs to analyze pre vs. post-training situations (KPIs such as VPT, Sales per employee, Conversion, PPT, PPP, etc.). Compiles monthly reports to the global team / regional HR, highlighting success and challenges. Participates in regional and global RA meetings and supports RA central projects when requested.

Requirements

Five years in a similar or relevant position
Excellent and proved leadership and coaching skills.
Passion for people development and learning with the ability to instruct others
Customer focused, with a passion for customer service excellence
A winning personality to easily establish a trustful relationship and with a high level of emotional intelligence
Animated and inspiring presentation/facilitation skills
Commercially savvy and business driven with a strong focus on results
Excellent communication & persuasion/influencing skills at all levels of the organization
Digital proficient
Ability and willingness to travel up to 80% within the given market

Responsibilities

Deliver state-of-the-art training to their region in order to increase sales through enabling the sales force and fostering our Brand’s sales behaviors.
Ensure that the CX Academy is successfully deliver to the local retail organization according to global guidelines and the annual CX Academy training calendar.
Develops an agreed annual plan of all training activities in the region, delivering on time, budget and manner.
Delivers CX Academy related training to other stakeholders within the local organization as needed and is a role model to all things CX Academy related.
Based on input from the different local departments, ensures that new products and procedures are properly implemented in the Boutiques.
Supports and guides retail management in the implementation of all training tools.
Recommends and supports Managers in providing solutions to close sales performance gaps and provides line Managers and District Managers training solutions to address the issue.
Supports Retail Management and HR in identifying top and rising talents and as needed works with HR/Retail Management on the preparation of the People Review and Succession Planning (PRSP).
Recruits, develops, supports and leads (where appropriate) local Field Trainer & Training Champions according to CX Academy Training Manager profile.
Uses available KPIs to analyze pre vs. post-training situations (KPIs such as VPT, Sales per employee, Conversion, PPT, PPP, etc.).
Compiles monthly reports to the global team / regional HR, highlighting success and challenges.
Participates in regional and global RA meetings and supports RA central projects when requested.