CVM Data Analyst

Liberty Latin America Communications, Inc.•UNAVAILABLE, PR

10d

About The Position

The CVM (Customer Value Management) Data Analyst serves as the analytical engine of the CVM organization, translating business strategy into data-driven insights that drive revenue growth, improve customer experience, and optimize lifecycle management. The role leverages advanced analytics to understand customer behavior, identify value creation opportunities, prioritize high-impact initiatives, and measure the business impact of CVM strategies across the customer base. The ideal candidate combines strong SQL and programming capabilities, analytical rigor, and business acumen, and can communicate insights effectively to technical and non-technical stakeholders. The posting also lists customer-facing retail and service duties, including responding to customer inquiries, recommending and selling products and services, retaining customers, resolving service issues, supporting store operations, and maintaining customer satisfaction.

Requirements

Bachelor’s degree in Business Administration, Economics, Statistics, Computer Science, Data Science, or a related field.
2–5 years of progressive experience in strategy roles, product management, and customer value optimization.
Fully bilingual.
Strong SQL skills and proven ability to extract, manipulate, and analyze large datasets.
Solid analytical and problem-solving skills, with the ability to translate data into insights and business recommendations.
Experience with BI and visualization tools such as Power BI or Tableau.
Strong communication skills, including the ability to present insights to technical and non-technical audiences.
Business acumen and ability to connect analysis to commercial outcomes.
Ability to work in a fast-paced, data-driven environment and manage multiple priorities.

Nice To Haves

Master’s degree.
Experience with Python and/or R for data analysis.
Experience with predictive modeling, such as churn or propensity models.
Familiarity with statistical analysis and experimentation concepts, such as A/B testing.

Responsibilities

Use advanced analytics to understand customer behavior and identify value creation opportunities.
Prioritize high-impact initiatives and measure the business impact of CVM strategies across the customer base.
Translate business strategy and data analysis into insights and business recommendations.
Provide prompt resolution of customer inquiries and record information as needed or required.
Offer and sell additional fixed and mobile services, products, and solutions to existing customers.
Make reasonable efforts to retain customers who request disconnection or downgrade, escalating unsuccessful retention cases to a supervisor, leader, or manager.
Answer potential customers’ product and service questions and suggest relevant products and services.
Open customer accounts by recording account information.
Resolve product or service problems by clarifying complaints, identifying causes, explaining solutions, expediting corrections or adjustments, and following up.
Initiate or implement corrective action to maintain excellent service and customer satisfaction.
Provide timely and accurate responses to customer order-status and product-knowledge requests.
Partner with store management on daily retail store operations, including merchandising and product launches.
Meet, improve, or maintain required sales standards or objectives while delivering an extraordinary customer experience.
Demonstrate courtesy and patience in customer relations.
Inform customers about automatic payment options.
Follow up on installation or service quality and greet walk-in customers as needed.
Comply with the Customer First Philosophy, company policies and procedures, Code of Conduct, and safety standards.