CVA Service Supervisor

Carolina CAT - Construction•Charlotte, NC

1d•Onsite

About The Position

Join the Carolina Cat Team As a family-owned company under our fourth generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed. Since 1926, we’ve supported our communities by supplying equipment for critical infrastructure and commerce and by donating our time and resources to area nonprofits. We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that’s built to last. We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential. Collectively, our employees work together to make a difference for our customers, our communities, and our company. Learn more about what it means to become a team member with Carolina Cat. Summary The CVA Service Supervisor is responsible for the performance of the CVA service department - including operations, revenues, expenses, profitability, assets, budgeting and financial management.

Requirements

Minimum of a High School Diploma with approximately 10 years of heavy equipment experience with at least 3 years of management/supervisor experience.
Previous management/supervisor experience.
Excellent written and verbal communication skills; be able to interact with employees and managers at all levels.
Self-directed, personable, service oriented individual with technical aptitudes.
Able to understand and manage financial statements to achieve performance goals.
Proficient with ServiceLink, Equipment Monitoring Toolkit, DBS systems as well as Microsoft Word and Excel programs.

Responsibilities

Manage day-to-day performance of CVA employees.
Manage pending workload distribution, WIP, contract enrollments and parts only CVAs on daily basis to meet department goals.
Create safe, positive work environment for employees.
Accountability for department’s financial performance and statements.
Assist Manager in creating goals and performance standards for department.
Perform mid-year and annual performance evaluation reviews for assigned employees.
Maintain customer contacts for CVA Department.
Establish customer requirements to provide best service possible.
Communicate all requirements and options to customer (including quotations, labor, parts and truck charges).
Ensure customers invoice is clear and precise and is “as expected” in relation to pricing.
Communicate and schedule repairs for Preventative Maintenance services.
Enforce safety practices and lead by example to support a strong safety culture.
Set clear job expectations and communicate requirements to Dispatchers, Technicians.
Manage daily workflow process to meet or exceed department benchmarks.
Promote professional appearance of service dept. employees and service trucks.
Promote professional appearance of Parts Only CVA filter kits being shipped to customers or prepped in warehouses for customer pickup.
Manage daily processes to ensure procedures are followed correctly.
Engage Dispatchers, Technicians in Career Development training.