Maersk Customs Services Lead

A.P. Moller - Maersk • Mississauga, ON

9d • $65,000 - $75,000 • Hybrid

About The Position

As a Maersk Customs Services Lead, you will oversee a team responsible for the timely, accurate, and compliant clearance of goods. You will act as a key liaison between internal stakeholders, customs authorities, and customers, ensuring regulatory compliance, minimizing clearance delays, and driving high levels of customer satisfaction through effective workflow management and proactive communication.

Requirements

• Must be authorized to work for any employer in Canada

Responsibilities

• Lead, coach, and develop a team of customs professionals to ensure strong knowledge and adherence to Customs Brokerage regulations and internal SOPs
• Monitor team performance against Maersk standards, KPIs, and departmental objectives, including regular audits of shipment documentation, accounting, and filing accuracy
• Proactively manage exception and problem files, implementing corrective actions to mitigate risk and prevent service failures
• Issue clear work instructions to ensure timely and orderly file flow across release, billing, post‑entry review, and audit activities
• Identify training needs and development opportunities; partner with stakeholders to build targeted training plans and strengthen team capability
• Review and validate customs documentation for accuracy, including country of origin/export, importer of record (IOR), terms of sale, valuation, and tariff classification, ensuring full compliance with regulatory and federal requirements
• Perform daily follow‑ups on documentation discrepancies, demonstrating strong troubleshooting skills and effective written and verbal communication with customers, overseas origins, and internal teams
• Escalate unresolved issues, compliance risks, or systemic gaps in a timely manner before they materially impact customers or Maersk operations
• Collaborate closely with Operations, Compliance, Finance, Technology, and other branches to deliver consistent, high‑quality customs services and seamless customer experience

Benefits

• Medical
• Dental
• Vision
• RRSP+ Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees