Team Lead - Customs

Farrow•Windsor, ON

20h•Onsite

About The Position

A wholly owned subsidiary of Kuehne+Nagel Group, and headquartered in Windsor, Ontario Canada, Farrow brings to the global trade industry over 115 years of expertise in cross-border customs brokerage, trade consulting, and integrated logistics services. Further to its beginnings in customs brokerage, Farrow offers trade consulting — expert advice on import/export and trade management, duty recovery and regulations compliance. With a strong network of locations across North America, Farrow manages over 500 employees with 15 offices and warehouses, including those of acquired company Link+ Corporation. Position Summary The Team Leader – Customs will supervise assigned staff to ensure timely release of freight and entry confirmation. This position provides guidance to staff to perform their job efficiently and accurately and requires working professionally with both internal and external clients to ensure the best possible service.

Requirements

High school graduate or equivalent experience
Certified Customs Specialist (CCS) designation in good standing
Minimum of 5 years of Customs Brokerage experience
Excellent knowledge of customs and relevant legislation as it pertains to importing and exporting.
Excellent organizational skills with the ability to multi-task and prioritize
Excellent attention to detail and problem-solving skills
Tactful and dependable
Strong verbal and written communication skills
Ability to supervise and communicate effectively with people
Ability to write reports, prepare correspondence and procedures and make presentations
Strong interpersonal skills; able to work independently as well as part of a team
Demonstrated competency with standard business computer applications (e.g. Microsoft Word, Excel)

Nice To Haves

Some Supervisory experience an asset

Responsibilities

Supervise workflow and monitor production of assigned team members.
Perform quality control functions to ensure assigned staff complete transactions accurately for accounting.
Rate transactions; contact clients and vendors for additional information as needed.
Database maintenance (e.g. vendor, item, rate code, CUSMA), and trade compliance functions including database audits.
Provide guidance to assigned staff members on complex problems and issues.
Answer inquiries from clients regarding release of their shipments and trade compliance.
Assist with updating procedures as needed due to legislative and other changes
Monitor client shipping processes (e.g. flow of paperwork, paperwork requirements) to ensure compliance and expedited releases. Perform some client service tasks and visit clients when necessary.
Assist Manager with staff performance appraisals, as well as work and vacation and statutory holiday schedules. Schedule regular team meetings as well as attend departmental meetings. Review and approve attendance submissions on a bi-weekly basis.
Liaise with Consulting department regarding status of CUSMA certificates for clients.
Perform a variety of other related duties as assigned by management.