Customs Brokerage Specialist

OmniTrans • Rouses Point, NY

1d • Hybrid

About The Position

Metro Customs Brokers, a subsidiary of Omnitrans Inc. (a Fastfrate Group Company), is hiring a Customs Brokerage Specialist for its Client Services Team in the US Customs Brokerage division. The role serves as the official point of contact for clients and coordinates customs clearance for shipments entering the United States by gathering documentation and information and communicating with internal departments and external organizations.

The specialist manages client communications and shipment files, monitors shipment arrivals and clearance status, verifies required documents and their compliance, and coordinates with customs officials, other government agencies, customers, and internal teams to resolve shipment issues. The role also provides customers with regulatory and operational guidance on the US import process, supports questions about job orders, billing, and operations, and helps ensure client-specific standard operating procedures are complete.

Requirements

• Completion of a vocational or technical degree.
• More than 3 years of customer service experience in a customs brokerage or logistics environment.
• Strong attention to detail.
• Strong organizational and time-management skills, including the ability to work in a fast-paced environment with time-sensitive deadlines.
• Proficient computer skills, including MS Office, and the ability to quickly learn company software and specific programs.
• Solid communication and interpersonal skills.
• Ability to build strong customer relationships and deliver customer-centric solutions.

Nice To Haves

• Customs clearance experience.

Responsibilities

• Maintain and develop client relationships through phone and email communications about shipments, discrepancies, billing, and deliveries.
• Open shipment files by completing required forms and entering data into the system.
• Monitor shipment arrival status to coordinate timely customs clearance.
• Ensure all documents required to release goods have been received.
• Communicate with customs officials, other government agencies, customers, and internal departments.
• Review documents to validate compliance.
• Contact clients to obtain or confirm document-related information, including goods descriptions, address discrepancies, shipping manifests, and commercial invoices.
• Work with customs and other government agencies to resolve shipment issues.
• Track and trace shipment status through electronic monitoring and manual updates.
• Provide customers with regulatory and operational guidance on the US import process.
• Coordinate shipment and client-specific needs with internal departments, including accounting, technical, and logistics teams.
• Assist and guide clients with job orders, billing, and operational questions.
• Propose improvements to communication and workflow to the Supervisor or Manager.
• Perform general clerical duties as needed.
• Validate and ensure completeness of client SOPs for specific profile instructions.

Benefits

• Complete insurance program.
• 401K with company contribution.
• Hybrid work environment with two days per week at the office.
• Collaborative team and opportunity to develop potential.
• Work-life balance.
• Industry-leading compensation package.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree