Customs Brokerage Import Supervisor I

CMA CGM•Los Angeles. Ca, CA

3d•$71,000 - $85,000•Onsite

About The Position

The Customs Brokerage Import Supervisor I oversees daily customs brokerage operations to ensure the accurate, compliant, and timely clearance of import and export shipments. This role supervises brokerage staff, enforces compliance with U.S. Customs and Border Protection (CBP) regulations, and serves as a key liaison between clients, government agencies, and internal teams.

Requirements

High school diploma or equivalent required
Minimum 3–5 years of customs brokerage experience
In‑depth knowledge of U.S. customs regulations and import/export procedures
Experience with HTS classification, valuation, and country‑of‑origin determination
Proficiency with customs brokerage software and MS Office
Strong leadership, organizational, and problem‑solving skills
Excellent communication and customer service abilities

Nice To Haves

bachelor’s degree preferred
Prior supervisory or lead experience preferred
U.S. Customs Broker License preferred or in progress

Responsibilities

Supervise daily customs brokerage activities, including entry filings, classifications, valuations, and duty payments,
Ensure timely clearance of shipments while meeting customer service expectations
Review and approve customs entries for accuracy and regulatory compliance
Ensure adherence to CBP regulations, FDA, USDA, EPA, and other applicable government agency requirements
Stay current on changes in customs laws, trade agreements, tariffs, and compliance standards
Support audits, prior disclosures, and internal compliance reviews
Train, mentor, and supervise customs brokerage staff
Assign workloads, monitor performance, and ensure productivity targets are met
Conduct performance evaluations and support employee development
Serve as escalation point for complex shipments or compliance issues
Communicate with clients regarding customs requirements, delays, or regulatory concerns
Build and maintain strong client and stakeholder relationships
Identify opportunities to improve efficiency, accuracy, and compliance processes
Support implementation of new systems, procedures, or regulatory changes
Collaborate with sales, operations, and compliance teams to support business goals
Other Duties as assigned

Benefits

Competitive Paid Time Off
401(k)
health insurance
employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands
pet insurance
multiple health plans(company contribution to health savings account)
prescription, dental and vision coverage
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan
401(k) with company match
Flexible Paid Time Off programs including company paid holidays
Tuition reimbursement program