Manager, Import Customs House Brokerage (CHB)
About The Position
The Manager, Import Customs House Brokerage (CHB) directs day-to-day import customs clearance of international freight across air, ocean, and domestic modes. The role establishes policies, service standards, and KPI targets; leads and develops the import team; and ensures compliance with federal and foreign regulations governing the shipment, receipt, customs clearance, and documentation of imported products. The manager oversees import operations, customer requirements, quotations, shipment tracking and delivery coordination, billing accuracy, and continuous improvement. The position supervises two or more staff and ensures customer SOP instructions, AIT KPIs, and company guidelines are followed.
Requirements
- High school diploma or GED.
- Bachelor's degree in Supply Chain Management, International Business, Logistics, Business Administration, or a related field.
- At least 5 years of experience in international freight forwarding import customs brokerage (air, ocean, and/or domestic) or a related field.
- At least 3 years of supervisory or people-management experience.
- At least 1 year as a Licensed Customs Broker; Customs Brokerage License required.
- Knowledge of Customs and Border Protection (CBP) and Partner Government Agency (PGA) work and regulations.
- General computer skills.
- Proficiency in a Transportation Management System (TMS) / CargoWise.
- Working knowledge of international air, ocean, and domestic freight forwarding and customs clearance processes.
- Complete understanding and wide application of principles, theories, and concepts in the functional/business area.
- Knowledge of quality and productivity improvements, training, budgeting, and cost control.
- Understanding of supervisory approaches for work direction, motivation, and disciplinary action.
- Excellent oral and written communication skills.
- Analytical and problem-solving skills.
Responsibilities
- Ensure compliance with federal and foreign regulations governing the shipment, receipt, customs clearance, and documentation of imported products across modes and facilities.
- Oversee tariff and duty computation, customs entry accuracy, and examination of commercial invoices, bills of lading, and clearance documentation.
- Supervise staff, including hiring, coaching, training, and development.
- Establish, monitor, and revise import-operation policies, procedures, and service standards, and ensure they are consistently administered.
- Assign work, set completion dates, review work, and manage performance in accordance with organizational policies and processes.
- Meet KPI targets for the Import CHB product and ensure customer SOP instructions and AIT KPIs and guidelines are followed.
- Direct the qualification of customers' shipping requirements and the preparation of accurate, profitable quotations.
- Establish and monitor import schedules and communicate with customers, carriers, customs brokers, and ports to verify arrivals, clearance, and delivery.
- Oversee recovery and delivery schedule coordination with cartage agents and international partners across modes, partnering with local sales teams as needed.
- Oversee tracking of delays, damages, and problems; ensure scheduled clearances and identify and correct schedule deviations.
- Ensure entries are billed accurately within company guidelines and timelines.
- Drive continuous improvement across the department.
- Perform other duties as assigned and comply with all policies and standards.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
