Customs Brokerage Manager

FNS Customs Brokers • Carson, CA

9d

About The Position

The Customs Brokerage Manager leads the customs brokerage department and oversees the team of entry writers. The role manages the import clearance workflow, including customs entries, ISF filings, broker relationships, audits, billing, and client communications. It ensures compliance with applicable U.S. customs regulations, partner government agency requirements, trade policies, and company SOPs. The manager improves department processes and systems, trains and evaluates team members, manages staffing and workflow capacity, handles escalations, collaborates with internal teams, and reports on performance, cost control, and compliance.

Requirements

• At least 7 years of relevant experience in customs brokerage or international trade operations.
• At least 2–3 years of experience in a management or supervisory capacity.
• Strong expertise in U.S. customs laws and regulations, including 19 CFR, HTS classifications, partner government agencies, duty, and valuation.
• Demonstrated leadership and team-management skills, including the ability to build and develop high-performing teams.
• Excellent analytical, problem-solving, and data-driven decision-making skills.
• Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
• Advanced proficiency in Microsoft Excel, Word, and PowerPoint.
• Bilingual proficiency in Korean and English is required.

Nice To Haves

• Bachelor’s degree in Business Administration, International Trade, Logistics, or a related field is preferred.
• Experience with customs or brokerage systems.

Responsibilities

• Lead and oversee the customs brokerage department, including entry writers, and ensure operational goals and KPIs are met.
• Manage import clearance workflows, including customs entries, ISF filings, broker relationships, audits, billing, and client communications.
• Ensure compliance with U.S. customs regulations, partner government agencies, trade policies, and company SOPs.
• Review and improve work distribution, quality control, performance measurement, and continuous improvement processes.
• Train, coach, and evaluate team members; manage staffing, workflow capacity, and performance metrics.
• Handle escalations involving complex or high-risk shipments, broker disputes, compliance issues, and audit findings.
• Partner with Sales, Operations, Finance, and Legal to support account onboarding, client growth, and service delivery.
• Maintain and enhance customs clearance systems, reporting tools, data analytics, and entry tracking.
• Provide management reports on department performance, cost control, and compliance status.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed