Customs Brokerage Manager
About The Position
The Customs Brokerage Manager leads and oversees the customs brokerage department and its entry-writing team, ensuring operational goals and KPIs are met. The role manages the full import-clearance workflow, including customs entries, ISF filings, broker relationships, audits, billing, and client communications, while ensuring compliance with U.S. customs regulations, partner government agency requirements, trade policies, and company SOPs. The manager reviews and improves department processes, trains and evaluates team members, manages staffing and workflow capacity, and serves as the escalation point for complex shipments, compliance issues, broker disputes, and audit findings. The role also partners with Sales, Operations, Finance, and Legal, maintains customs clearance systems and reporting tools, and provides management reports on performance, cost control, and compliance status.
Requirements
- At least 7 years of relevant experience in customs brokerage or international trade operations.
- At least 2–3 years of experience in a management or supervisory capacity.
- Strong expertise in U.S. customs laws and regulations, including 19 CFR, HTS classifications, partner government agencies, and duty and valuation.
- Demonstrated leadership and team-management skills, with the ability to build and develop high-performing teams.
- Excellent analytical, problem-solving, and data-driven decision-making skills.
- Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
- Advanced proficiency in Microsoft Excel, Word, and PowerPoint.
- Bilingual fluency in Korean and English is required.
Nice To Haves
- Bachelor’s degree in Business Administration, International Trade, Logistics, or a related field is preferred.
- Experience with customs or brokerage systems is preferred.
Responsibilities
- Lead and oversee the customs brokerage department, including entry writers, to meet operational goals and KPIs.
- Manage import clearance activities, including customs entries, ISF filings, broker relationships, audits, billing, and client communications.
- Ensure compliance with applicable U.S. customs regulations, partner government agency requirements, trade policies, and company SOPs.
- Review and improve work distribution, quality control, performance measurement, and continuous improvement processes.
- Train, coach, and evaluate team members; manage staffing, workflow capacity, and performance metrics.
- Resolve escalated complex or high-risk shipments, broker disputes, compliance issues, and audit findings.
- Partner with Sales, Operations, Finance, and Legal to support new account onboarding, client growth, and service delivery.
- Maintain and enhance customs clearance systems, reporting tools, data analytics, and entry tracking.
- Provide management reports on department performance, cost control, and compliance status.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
