Import/Brokerage Manager

Hankyu Hanshin Express usa•Jamaica, NY

About The Position

Responsible for preparing and compiling documents required by the federal government regarding brokerage compliance, and for managing customs clearance activities in the brokerage/import department. The manager ensures consistent administration of policies and procedures, that client and departmental processes have SOPs, and that personnel are appropriately trained and equipped to maintain a compliant environment. The role serves as a subject matter expert for customers and works with branch offices, customers, and the VP to support compliant, accurate, and productive import operations. The position supervises import and brokerage operations and staff, including resource allocation, work review, delegation, employee development, and performance reviews. It helps ensure timely payment of statements and entries, accurate duty billing, required government-agency releases, and timely file billing and shipment dispatch and delivery. The role also supports corrective actions, reporting, process improvements, training compliance, and adherence to quality, security, ethical, and company requirements. Work is typically performed in an office environment with moderate noise. Business travel is not required. The role frequently requires sitting and occasionally requires standing, walking, using hands and fingers, reaching, and lifting or moving up to 25 pounds.

Requirements

Associate’s degree (B.A.) or equivalent from a two-year college, or an equivalent combination of education and experience.
One to two years of experience in a similar position.
Strong accuracy, attention to detail, and basic math skills.
Ability to communicate in English through speaking, reading, and writing.
Skills in accounting, clerical work, computer usage, order processing, research, and use of office equipment.
Demonstrated confidentiality, diplomacy, dependability, flexibility, initiative, follow-through, listening and understanding, multitasking, product knowledge, relationship building, and teamwork.
Ability to use Windows and Microsoft Office.
A certified U.S. Customs Brokers License may be required.
Any certificates or training records required by the department, position, or government agency.

Responsibilities

Manage and coordinate customs clearance activities in the brokerage/import department.
Ensure department policies and procedures are consistently administered and SOPs exist for all clients and processes.
Support hiring and training practices as needed; ensure personnel are properly trained and informed to maintain compliance.
Serve as a subject matter expert when communicating with customers.
Manage Customs Coordinators and RLF Entry Writers, including time cards and vacations in ADP, and contribute to balanced workload allocation.
Lead or participate in corrective actions to reduce the likelihood of revenue loss or compliance violations.
Ensure import transactions meet U.S. Customs regulations and other government-agency requirements, including ATF, EPA, and FDA requirements.
Prepare reports as requested by the VP or Branch Manager and work with the VP on process changes to improve productivity and accuracy.
Conduct employee performance reviews and supervise daily import and brokerage operations.
Monitor and review employees’ work through individual and group meetings; delegate work and advise employees on procedures and practices.
Motivate, develop, and mentor employees, and communicate and coordinate information with management and staff.
Ensure statements and entries are paid on time, required government-agency releases are obtained, and GISTNET and other training are current.
Work with branch offices and customers to ensure smooth entry processing and accurate duty billing; confirm high-duty entries and statements are accurate before payment.
Ensure all files are billed and shipments are dispatched and delivered in a timely manner.
Observe ISO, C-TPAT, and other quality and security requirements.
Seek improvements to make work processes more efficient and less expensive; perform special projects and other duties assigned by management.
Maintain high ethical standards, report irregular issues and problems to supervisors, communicate with management, office staff, and outside contacts, comply with company policies and procedures, and maintain a clean and safe work area.