Customs Brokerage Coordinator / Entry Writer

Mohawk Global Logistics Corp•Cheektowaga, NY

3d•$55,000 - $60,000

About The Position

The Customs Brokerage Coordinator is a developing individual contributor who processes customs entries for assigned accounts and communicates with clients and U.S. Customs and Border Protection (CBP) to support daily brokerage operations. Working under the guidance of a CHB Team Lead or CHB Supervisor, the Coordinator develops proficiency in entry processing, client communication, documentation review, and regulatory compliance while building skills toward independent account management. The role is expected to meet established KPIs, participate in training and coaching, and contribute to team success. The position operates in a professional office environment or remotely from a home office. The environment has a quiet to moderate noise level and routinely involves standard office equipment. It is largely sedentary, though lifting items under 25 pounds and bending, standing, and walking short distances may be required. Travel is less than 10%.

Requirements

1–2 years of experience in customs brokerage, international trade, logistics, or a related field.
Familiarity with customs entry processes and U.S. Customs regulations.
Working knowledge of U.S. Customs regulations, entry processes, and brokerage procedures.
Ability to process customs entries and accurately review shipment documentation.
Knowledge of customs documentation, classification, and regulatory requirements.
Strong organizational skills, attention to detail, and documentation accuracy.
Effective verbal and written communication skills.
Customer service and relationship management skills.
Time management and prioritization skills in a deadline-driven environment.
Problem-solving and analytical thinking.
Proficiency with Microsoft Office applications, including Excel, Outlook, and Word.

Nice To Haves

Bachelor's degree in Business, Supply Chain, Logistics, International Trade, or a related field.
Experience utilizing CargoWise or similar customs brokerage systems.
Exposure to customs classification, PGA requirements, or trade compliance activities.
Customs brokerage industry certifications or coursework.

Responsibilities

Serve as a primary point of contact for assigned accounts, providing timely updates and responsive customer support.
Build effective client relationships through professional communication and service.
Address routine client inquiries and escalate complex issues as appropriate.
Support client satisfaction through accurate execution and proactive communication.
Process customs entries accurately and on time according to client requirements and regulatory standards.
Review and validate shipment documentation, including invoices, packing lists, and supporting customs documentation.
Ensure compliance with CBP regulations, customer SOPs, and internal procedures.
Maintain accurate shipment records and support operational workflow efficiency.
Investigate and resolve routine entry-processing issues, documentation discrepancies, and shipment concerns.
Collaborate with internal teams and regulatory agencies to address operational challenges.
Identify risks, compliance concerns, and processing errors, and take appropriate corrective action.
Escalate non-routine issues and exceptions to leadership as needed.
Communicate effectively with clients, CBP, partner government agencies, and internal stakeholders.
Partner with Compliance, Transportation, and other operational teams to support shipment execution.
Participate in team meetings, training programs, and coaching sessions; seek feedback and apply learnings to improve performance and technical expertise.
Maintain accuracy across entry filings, documentation, and account records.
Support compliance with billing, file-completion, and documentation requirements.
Ensure files are processed and finalized within established service standards.
Contribute to productivity, quality, and compliance KPIs.
Perform other duties as assigned.