Customs Brokerage Agent

Expeditors•El Paso, TX

12h

About The Position

Ensure the timely and accurate movement of freight and information while providing exceptional customer service. The Customs Brokerage Agent receives documents, prepares customs entries in Exp.o Customs, understands the elements of the Import & Export Customs SOP, enters data accurately and on time, ensures timely customs clearance, and monitors clearances while communicating with customers. The role is expected to deliver exceptional customer service, execute work accurately and in compliance with company procedures and government regulations, meet deadlines, collaborate effectively, communicate professionally, and support the company's culture. The employee is expected to complete at least 52 hours of relevant training per year and pursue professional development. Product Agent performance expectations include timely and accurate shipment processing in accordance with operational procedures and customer SOPs; accurate data entry and prompt resolution of data-integrity exceptions; and timely, accurate customer invoicing and service-provider charge provisioning, while following credit approval processes.

Requirements

Global logistics industry knowledge.
Good computer skills, such as MS Excel and MS Word.
Fluency in English.

Responsibilities

Receive documents.
Prepare customs entries in Exp.o Customs.
Understand the elements of the Import & Export Customs SOP.
Ensure accurate and timely data entry into operating systems.
Ensure timely customs clearance of shipments.
Monitor customs clearances and communicate with customers.
Process shipments smoothly and on time according to operational procedures and customer SOPs, and notify customers proactively about issues.
Monitor exception reports and resolve data-integrity issues promptly.
Invoice customers accurately and on time, provision service-provider charges properly, and follow credit approval processes.
Provide exceptional customer service, resolve issues promptly, and escalate issues to management when necessary.
Complete at least 52 hours of relevant training per year and pursue professional development.