Customs Brokerage Agent

Expeditors•Plainfield, IN

About The Position

The Customs Brokerage Agent prepares timely, accurate customs entry declarations and works to meet or exceed daily key performance indicators. The role supports the improvement of processes by identifying ideas and bringing them to leadership. It includes opening files, monitoring entry releases and files involving Partner Government Agencies (PGAs), scanning and indexing documents, handling required entry documents, completing accurate and timely billing, and turning files over to dispatch as needed. The agent also communicates clearly, accurately, and promptly with internal and external customers, both in writing and verbally.

Requirements

At least 2 years of prior customs brokerage experience.
Experience processing entries across all modes of transportation and with all PGAs, including FDA certification.
Ability to work under pressure.
Take ownership of work.
Be a team player and show respect.
Maintain a positive, can-do attitude.
Ability to multitask, strong attention to detail, and prioritization skills.

Responsibilities

Prepare timely, accurate entry declarations.
Meet or exceed daily key performance indicators.
Bring process-improvement ideas to leadership.
Open files as required.
Monitor timely entry release.
Monitor files involving PGAs, including FDA, and ensure release by all agencies.
Scan and index documents into the imaging system.
Handle “Entry Documents Required Entries” properly.
Complete accurate and timely billing, including sending billing to clients as required.
Turn over files to dispatch as required and on time.
Communicate with internal and external customers in a timely, clear, and accurate manner, both verbally and in writing.