Customs and Supply Analyst

Cochlear•Fulton, MO

1d•$26 - $28•Onsite

About The Position

The Customs and Supply Analyst supports daily inventory analysis, supply reporting, import/export activities, and Item Master Data governance to ensure accurate, compliant, and efficient supply chain operations. The role provides tactical support to cross-functional teams using Microsoft 365 Copilot/AI and reporting tools to deliver timely insights, improve operational visibility, and enable data-driven decisions. It also contributes to continuous improvement initiatives and business projects, and collaborates with internal and external partners to maintain regulatory compliance, facilitate the movement of goods, and support customer satisfaction. The position is based in person at Cochlear’s warehouse in Centennial, Colorado. The work environment is a warehouse. Compensation is $25.50–$27.50 per hour based on experience, with an annual bonus opportunity of 5% of base salary; exact compensation may vary based on skills, experience, and location.

Requirements

High school diploma.
2–3 years of relevant work experience.
Highly detail-oriented.
Proficient computer skills; Microsoft Suite preferred.
Strong written and verbal communication skills.
Ability to meet daily, weekly, and monthly deadlines, follow through on commitments, and act consistently with stated commitments.
Ability to interact positively with a team and build strong professional relationships.
Proficiency with medical device importation.
Oracle ERP knowledge and experience, or experience with a similar inventory management system.
Experience building reports using business analytics software.

Nice To Haves

Customs experience is highly preferred.

Responsibilities

Identify and resolve import delays using business-critical reporting and communications received through Cochlear’s Salesforce Healthcloud CRM platform.
Support CAM import/export regulatory processes and customs clearance, coordinating with import and export counterparts to move products internationally on time and in compliance.
Monitor, action, and resolve customs- and import-related cases submitted through Salesforce Healthcloud CRM by internal and external partners.
Monitor new and changing customs requirements and document and maintain required sourcing-related item updates.
Create and distribute inventory reports to the wider business, identifying key items that may significantly affect operations.
Identify inventory abnormalities requiring action and notify the appropriate teams to mitigate inventory risk.
Provide internal stakeholders with timely information on replenishment and demand planning, including past-due order status and supply plans for constrained items.
Proactively publish inventory and supply updates.
Communicate with the global supply chain and external suppliers about inventory topics, including forecast changes, launches, obsolescence plans, clinical study needs, and field requirements.
Support continuous improvement initiatives and business projects.