Customization Specialist – Embroidery

GME Supply Family of Brands • Houston, TX

12h

About The Position

At GME Supply, the Customization Specialist – Embroidery turns technical apparel and gear into custom-branded workwear. The specialist operates commercial multi-head embroidery equipment, adjusts machine settings for technical fabrics, and ensures each production run meets quality standards for appearance and durability.

The role also involves selecting materials and production files, preparing garments for embroidery, monitoring runs and troubleshooting issues, finishing and packaging orders, documenting production parameters for repeat orders, and maintaining equipment. The specialist participates in cross-training in other customization methods and supports production teammates.

Requirements

• Strong verbal and interpersonal communication skills.
• Proven organizational skills for managing multiple client runs and maintaining sorted production accessories and a safe, tidy workstation.
• Exceptional time management and attention to detail, including the ability to identify thread tension drifts, registration shifts, and skipped stitches.
• Self-starting, proactive approach and ability to work with urgency in a fast-paced environment.
• Ability to take initiative on machine maintenance and keep orders moving without constant supervision.

Responsibilities

• Calibrate, program, and operate commercial multi-head embroidery machines, adjusting speed and tension settings to suit garment materials.
• Review production art files and select appropriate specialty threads, needle gauges, and stabilizers or backings to meet client design standards.
• Hoop, align, load, and unload garments and technical gear efficiently while maintaining accurate placement and preventing fabric puckering.
• Monitor embroidery runs and resolve thread breaks, tension imbalances, and needle issues before garments are compromised.
• Trim, steam, fold, package, and stage finished orders.
• Record stitch counts, color sequences, tension parameters, and specialty backings for new runs to ensure consistency on repeat orders.
• Keep equipment clean, oiled, and production-ready.
• Participate in cross-training across other customization methods and support teammates as needed.
• Coordinate job queues and clarify order specifications with the art department and production teammates.
• Organize client runs, production accessories, and the workstation to maintain orderly and safe production flow.

Benefits

• Company HSA contributions.
• Optional add-on insurance, including accident and short-term disability coverage.
• Free employee assistance program with 24/7 access.
• Paid time off that increases with tenure.
• Company-paid holidays.
• Paid volunteer time off.
• 401(k) matching with no vesting requirements.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed