Customer Xperience Specialist

One10•Dayton, OH

About The Position

Responsible for providing focused registration expertise and managing the fulfillment of registration data deliverables for One10’s Travel & Events programs. Manage program efficiencies in hours as well as client billing reports for vendors, buy in programs and activity expense collection. Act as the point of contact for other departments, providing Cvent training for a more universal Events Team understanding.

Requirements

4 year degree or equivalent experience
Computer proficiency in Microsoft office suite- advanced knowledge of MS Excel (Macros, V-lookup, formulas)
1+ years of operational business experience.
Demonstrated knowledge of technology platforms from a business user perspective
Proven ability to handle multiple projects simultaneously

Nice To Haves

knowledge of the meeting/event industry
preferred experience in travel suite of technology systems including Cvent

Responsibilities

Own and manage the integrity of the registration database information throughout the lifecycle of each program incorporating charges through Cvent for activities or buy in programs
Manage and communicate the financial health of the data management budget to actual hours throughout the lifecycle of each assigned program, communicating with management on resolution recommendations
Collaborate with various departments on registration qualification, database set up requirements and database technology support. Provide web site review and testing feedback
Act as a central point of contact within Travel & Events for registration throughout the lifecycle of each program
Manage hotel room block, rooming list, attrition and penalties, as well as maintain activity counts within the database and any special requests
Answer phone calls and manage emails from attendees on group programs within specific SLA
Maintain client reporting requirements, both standard and custom, utilizing IT services as needed
Actively participate in program briefings, debriefs and TD briefings.
Provide data management support during program operations including traveling onsite to program destination when applicable. Collaborate with program Travel Directors/ on site team on participant changes
Provide final program reporting for all clients/programs as requested and needed for billing
Point of contact for Mobile App support and Customer Xperience
Assist management in developing consistent processes and actively identifying and communicating best practices
Perform other duties as assigned