Customer Specialist

trane technologies•Chesapeake, MD

1d•Hybrid

About The Position

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. The Customer Specialist serves as a trusted advisor to customers and provides sales and service support across the district. This role focuses on processing quotes and orders, responding to customer inquiries by phone and email, and supporting Account Managers and multiple store locations. The position requires regular onsite presence and strong customer‑service skills to help drive store productivity and sales growth.

Requirements

High school diploma or GED required; 2+ years of inside sales, retail, or related experience.
Strong customer‑service, sales, and relationship‑building skills.
High energy, teamwork orientation, and comfort with Microsoft Office tools.

Nice To Haves

HVAC or mechanical background preferred.

Responsibilities

Respond to customer inquiries via phone and email, identify needs, and provide effective solutions.
Process quotes and orders for Account Managers, maintaining high volume and accuracy.
Provide technical support, promote product offerings, and identify additional sales opportunities.
Make outbound calls, resolve customer issues within policy, and visit customers as needed.
Support store operations through event assistance, in‑store coverage, inventory tasks, and adherence to safety and standard work.
Collaborate with teams, mentor new associates, engage in community activities, and model strong customer‑facing behavior.