Customer Specialist

Medtronic • Minneapolis, MN

1d

About The Position

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Careers that Change Lives Across our global Neuroscience organization, we advance care for some of medicine’s most complex neurological and spinal conditions. By combining innovative technology, data-driven insights, and deep clinical expertise, we partner with physicians and health systems to improve how patients are treated and supported throughout their care journey. Our Cranial & Spinal Technologies (CST) operating unit advances surgical care for spine and cranial conditions through an integrated ecosystem of implants, navigation, robotics, imaging, and planning tools. Platforms like AiBLE enhance precision, efficiency, and outcomes for complex procedures worldwide. Check us out on LinkedIn: Medtronic CST We are currently looking for a Customer Specialist to join our Aible Clinic Team within Cranial and Spinal Technologies (CST). Within the CST Operating Unit, together with our customers, we are moving spine and cranial surgery from an art to a science. By integrating advanced technologies and a patient-centric approach, we can drive improvements in outcomes, efficiency, and overall well-being for millions of people around the world. As a Customer Specialist, you will collaborate with hospital staff, sales representatives, engineers, and aible solutions consultants to ensure patient specific implants are manufactured and delivered in time for surgery. This is an exciting opportunity to serve as a resource between engineering and the medical community. You will be a key partner and will be exposed to sensitive information requiring considerable use of tact, diplomacy, discretion, and judgement.

Requirements

• Bachelor's Degree
• Minimum of 2 years of relevant experience, or advanced degree with 0 years of experience
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Nice To Haves

• Experience as a surgical scheduler
• Experience with hospital EMR/PACS

Responsibilities

• Manage and update surgical schedules
• Collaborate with hospital staff, sales representatives, and consultants to obtain the information required to design a patient specific implant
• Collect patient radiographic images from different sources
• Ensure the case information is relayed to the corresponding engineer(s) in a timely and effective manner
• Clinic/hospital account management
• Responsibilities may include the following and other duties may be assigned.

Benefits

• Medtronic offers a competitive Salary and flexible Benefits Package
• We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
• Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
• Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
• Further details are available at the link below: Medtronic benefits and compensation plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level