Customer Technical Specialist

Peraton • Albuquerque, NM

3d • Onsite

About The Position

Peraton is hiring Customer Technical Specialists to provide IT operational and project support to the Department of Homeland Security (DHS) and Transportation Security Administration (TSA) at airports across the United States. The role supports the Federal Security Director, staff, and screening workforce by delivering professional technical services across airport and off-site locations. The position is on-site in Albuquerque, New Mexico, and requires travel of up to 25% as needed.

The specialist provides technical guidance and monitors information systems operations in accordance with contracted service-level agreements. The work includes supporting operations and maintenance activities, resolving issues across end-user equipment and site infrastructure, and recommending technology and process improvements. The role involves frequent direct support for senior government personnel in high-profile environments.

Requirements

• Bachelor’s degree and 0 years of experience, or an Associate’s degree and 2 years of experience, or a high school diploma/equivalent and 4 years of experience.
• U.S. citizenship.
• Ability to obtain and maintain a DHS Entrance on Duty (EOD) clearance.
• Experience supporting end-user IT hardware and software in a desk-side or field service environment.
• Experience supporting a variety of IT technologies, including laptops and mobile devices.
• Strong communication skills and ability to support senior-level government staff professionally.
• Ability to travel up to 25% as needed.
• Ability to spend more than four hours per day on foot, often walking long distances in airport and office environments.
• Ability to lift 40–50 pounds when installing IT equipment and to push or pull carts to transport equipment.
• Ability to kneel, bend, and reach under desks to connect or repair cabling and connect patch cables between patch panels and network switches.
• Ability to perform physical activities including climbing ladders, stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, grasping, and using hand tools.
• Close visual acuity to perform tasks such as viewing a computer terminal.
• Ability to work around hazards including moving mechanical parts, moving vehicles, and electrical current.

Nice To Haves

• Prior experience supporting DHS or other federal agencies.
• Industry certifications such as CompTIA A+, Network+, Cisco, or Microsoft credentials.
• Familiarity with Cisco switch installations and complex fiber backbone configurations.
• Working knowledge of Cat6 and fiber patching, installation, and repairs.

Responsibilities

• Provide hands-on technical support for Cisco switches, fiber backbones, network infrastructure, computers, mobile devices, printers, scanners, peripherals, communication equipment, and transportation security systems.
• Troubleshoot and resolve hardware, software, and network issues remotely and in person.
• Install and configure end-user devices, including laptops, mobile devices, VTC units, and peripherals.
• Support fiber backbones, patch panels, and network interconnectivity to maintain secure and reliable communications.
• Log and manage updates through a ticketing system and maintain accurate asset and configuration records.
• Conduct routine IT inventory audits, update cabinet documentation, and keep equipment records current.
• Recommend technology and process improvements in partnership with Peraton leadership to improve service delivery and customer experience.
• Provide professional technical support to senior government personnel and other customers.
• Provide support for end-user hardware, software, network infrastructure, VoIP, audiovisual display systems, and analog and wireless technologies.
• Schedule and coordinate desk-side customer support for software installations and hardware or software break/fix work.
• Investigate and resolve connectivity issues involving end users, site infrastructure, and STIP IT equipment.
• Direct and monitor information systems operations in accordance with service-level agreements and support multiple operations and maintenance project activities.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Health savings account
• Short- and long-term disability
• Employee assistance program (EAP)
• Parental leave
• 401(k)
• Paid time off for vacation
• Company-paid holidays
• Employees may be eligible for overtime, shift differential, and a discretionary bonus, depending on the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level